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 Post subject: Re: HP lost my computer
PostPosted: Sun Oct 03, 2010 5:14 am 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
Quote:
Have you complained to the agencies I mentioned earlier in this thread?

No but it's looking like I will have to :(

Sad Where's the dog when you need him

Mark


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 Post subject: Re: HP lost my computer
PostPosted: Tue Oct 05, 2010 4:47 pm 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
Got a FedEx letter today. Nothing but a shipping label??? No note or anything.

At least I'm getting some where. I really did not expect any thing but my laptop back.


Mark


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 Post subject: Re: HP lost my computer
PostPosted: Sun Oct 24, 2010 12:25 pm 
8086
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Location: West Central Illinois
Will that was the 5th. Still nothing. And I mean nothing. I have no laptop or whatever to show for this mess.

Night


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 Post subject: Re: HP lost my computer
PostPosted: Sun Oct 24, 2010 1:04 pm 
Malware specialist
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NightTripper wrote:
Will that was the 5th. Still nothing. And I mean nothing. I have no laptop or whatever to show for this mess.

Night


HP received the computer right?

Have they said anything to you about receiving it? I would recommend you print out the tracking information for the computer you sent back to them in case it gets removed by UPS/FedEx/USPS.

I know if it were me, I would call them and say if I don't have my computer back within 7 business days I am filing a small claims suit.


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 Post subject: Re: HP lost my computer
PostPosted: Wed Oct 27, 2010 5:21 am 
8086
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Joined: Wed Sep 01, 2010 4:54 pm
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Location: West Central Illinois
I have the tracking info. I always copy it before I ship anything. And HP has recieved it. Who knows, maybe today is the day I finally get my laptopback. Heck it has only been six weeks :(


Where is the dog when you need him.

Night


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 Post subject: Re: HP lost my computer
PostPosted: Wed Oct 27, 2010 10:23 am 
Java Junkie
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The dog retired a long time ago.


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 Post subject: Re: HP lost my computer
PostPosted: Sun Oct 31, 2010 1:03 pm 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
Why did the dog retire? We need the dog to face these morons down.

I talked to Pam Thursday. I guess the guy who has my puter has not sent it back in yet. She told me that if he didn't by Saturday, then HP would ship me a new computer out. For some reason I am hoping he keeps it ;) At least for a few days more.

Mark


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 Post subject: Re: HP lost my computer
PostPosted: Sun Oct 31, 2010 1:32 pm 
Malware specialist
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NightTripper wrote:
Why did the dog retire? We need the dog to face these morons down.


Space and time issues

Hopefully they actually give you a new computer and not just a refurb. (Hopefully new doesn't mean new to you)


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 Post subject: Re: HP lost my computer
PostPosted: Mon Nov 01, 2010 2:04 pm 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
HP is not just any computer source. It is a heavy hitter and it's pulling crap like a 3rd rate mailorder company. I would think that this would be a nice big juicy bone for the dog to chew on.

By the way, I have been on the run around mill all day today. Seems Pam is to busy to talk to me :(


Mark


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 Post subject: Re: HP lost my computer
PostPosted: Mon Nov 01, 2010 4:01 pm 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
Just got a call, and now they are saying I should get my old computer by Saturday. That will be 2 months since this started.



Mark


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 Post subject: Re: HP lost my computer
PostPosted: Mon Nov 08, 2010 6:26 am 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
Who could have guessed. Here it is Monday and no computer.

I guess it is time to start writing BBB and other's in hope of getting this done and over. It is to late to cancel the credit card charge for the repair that started this whole thing. I think I would have been ahead if I had just tossed the laptop in the trash and moved on.

Mark


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 Post subject: Re: HP lost my computer
PostPosted: Mon Nov 08, 2010 9:17 am 
Million Club - 20 Plus
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It's been mentioned once already, small claims court.
Let them know that 'the next voice they hear' will be the court system.
If you do file a report with the BBB ensure that you also send a copy of the complaint to HP.
You might also start a letter/email campaign. Send emails to everyone you know about the lousy product support you have received from HP and send a copy of each email to HP.
But don't forget the small claims court system. I hope that you have saved all the correspondence that you have received from HP. That way you can take them (the correspondence) to court with you.


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 Post subject: Re: HP lost my computer
PostPosted: Tue Nov 09, 2010 8:30 am 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
OK I take them to small claims court.
They don't send anyone because it would cost to much.
I win by default. Now how do I collect my prize?

I have been down that road before :( That is why the dog was a much needed item. I read that before any thing else. And I stayed far away from those that the dog barked at :)
rMark


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 Post subject: Re: HP lost my computer
PostPosted: Wed Nov 10, 2010 7:00 am 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
Pam called last night. Said here is the "new" computer that HP would like to send me. I said OK send it.
Let's see how this goes. She has promised before and failed. I guess time will tell.

Mark


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 Post subject: Re: HP lost my computer
PostPosted: Fri Nov 12, 2010 4:38 pm 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
Here we go. Talked to Pam today. She said they are still trying to get my computer. But HP has OKed a new one for me. She said it will take about two weeks for it to get here. Coming from China she says. I told her that I order stuff from China and get it in two to three days. Is it coming by boat?

I'm getting dizzy from the run-around :(

Mark


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 Post subject: Re: HP lost my computer
PostPosted: Sun Nov 14, 2010 3:26 pm 
Clawhammer
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Joined: Mon Jun 12, 2006 8:12 pm
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Reach through the phone and kick their asses.


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 Post subject: Re: HP lost my computer
PostPosted: Mon Nov 29, 2010 3:36 am 
Little Foot
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Joined: Thu Feb 18, 2010 1:54 am
Posts: 139
Did HP come thru? WE'RE all still waiting for the conclusion of this soap opera! -LoL-
And while you're at it you should go back thru your issues of MPC and SEE what rating they gave your particular Laptop/PC. -LoL-


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 Post subject: Re: HP lost my computer
PostPosted: Sat Dec 04, 2010 4:44 pm 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
Whooo HP sent me a new laptop with nice bells on it. They say that James still has mine and HP has asked several times for him to send it in. Sweet laptop online for a little under 1300$ plus an extended warrenty with breakage coverage:)

I'm good with HP now ;)

Mark


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 Post subject: Re: HP lost my computer
PostPosted: Sun Dec 05, 2010 9:33 am 
Java Junkie
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Location: Granite Heaven
I'm glad you got this resolved to your satisfaction. :)


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 Post subject: Re: HP lost my computer
PostPosted: Sun Dec 05, 2010 3:34 pm 
8086
8086

Joined: Wed Sep 01, 2010 4:54 pm
Posts: 40
Location: West Central Illinois
HP PAVILION DV7-4190US NOTEBOOK PC
with a two year extended warrenty and the total care package ( whatever that is.)


:) :) :)

Mark


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