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 Post subject: Samsung in the doghouse
PostPosted: Fri Oct 29, 2010 6:54 am 
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I've put Samsung in the doghouse. I used to love their PC products, but I don't plan on buy anymore of them. Their customer support is horrible. Back in March I purchased two Samsung Lightscribe burners for an upgrade to my current system. The old Samsung Lightscribe burners I had were going to go into my spare box I was going to put all of my replaced parts into.

When I put the new drives into my machine, nothing happened. Windows would not recognize them, the BIOS would not recognize them. No matter what machine I put them into I could not get them to show up. It's been a few months since I had purchased them from NewEgg so there was no chance of going back to NewEgg for the dead drives.

I've been screwing around with Samsung support for over two weeks now. Their RMA form for Optical drives is not working. When I submit the form I get an error message that the "Page you requested is no longer available". Their chat support keeps telling me I need to call the 800 number. When I call the 800 number they tell me they can't help me either and that I need to contact the www.samsungodd.com support. I did that two weeks ago and still have not gotten any email response from anyone. I tried calling back their support a few more times to try to get more information out of them, but they keep telling me that they have no way to contact anyone there. I'm so sick of this hassle. I think it may be time to get the BBB involved. I just want my dead drives replaced for warranty so I can move on with my PC build.


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 Post subject: Re: Samsung in the doghouse
PostPosted: Fri Oct 29, 2010 7:50 am 
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Yeah, Samsung support does suck. I remember calling them about a hard drive problem and got transferred all over the place (including to their TV department). I eventually fixed the problem by using different search terms.

Considering optical drives don't cost much these days, I would suggest you just forget it and buy new ones to avoid the hassle. The shipping and time waiting far outweighs the amount the drives cost these days.


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 Post subject: Re: Samsung in the doghouse
PostPosted: Fri Oct 29, 2010 8:44 am 
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hackman2007 wrote:
Yeah, Samsung support does suck. I remember calling them about a hard drive problem and got transferred all over the place (including to their TV department). I eventually fixed the problem by using different search terms.

Considering optical drives don't cost much these days, I would suggest you just forget it and buy new ones to avoid the hassle. The shipping and time waiting far outweighs the amount the drives cost these days.


You know, to be honest with you, that's about where I'm headed.


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 Post subject: Re: Samsung in the doghouse
PostPosted: Sun Nov 14, 2010 1:40 pm 
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I'm about done with Samsung as well. The only good optical I have from them is an old SH-S203 with CodeKing's firmware. All the others newer than that one are just pretty sloppy writers. 20x on 16x media is fast enough anyways, and LS is too slow over a nice looking Ink Jet print.

I've lost all Samsung displays as well. The newest was a 24" that's just at 3 years old, seldom even turned on, and it failed 3 months ago. At work, each and every Samsung has crapped the bed. Imagine trying to start up a plant and a screen just goes dark; it's chode wrinkling to say the least.

In the past I haven't had good luck with their drives at all. It took a bit for me to try another with the F3, but that one product that seems to be working fine right now isn't enough to put Samsung on my good side.


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 Post subject: Re: Samsung in the doghouse
PostPosted: Tue Nov 30, 2010 11:40 am 
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Update:

I finally got somewhere last week. I found a number for a service center off of the samsungodd website and asked them if they could help me. Explained my situation and that I had gotten no help from anyone else in the company. They said yes. Asked for my email address and sent me an RMA number plus instructions to return the bad drives. Makes me happy I can now get them replaced, but not happy with Samsung.

My two monitors I have from them both 22" LCDs have been going strong (knock on wood), but I think when I go to purchase my large LCD television I will be going with a Sharp Aquos or Sony Bravia instead of something Samsung.

Anyone looking to get a hold of the warranty repair service, email your information to support@totalts.com:

1) Full name
2) Mailing Address ( City / State /Zip) note: Please no P.O. Box Address not accepted.
3) Contact Number
4) Email Address
5) Model Number
6) Serial number
7) Date Of Purchase.


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 Post subject: Re: Samsung in the doghouse
PostPosted: Tue Nov 30, 2010 12:38 pm 
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Phosphorous wrote:
My two monitors I have from them both 22" LCDs have been going strong (knock on wood), but I think when I go to purchase my large LCD television I will be going with a Sharp Aquos or Sony Bravia instead of something Samsung.


If Samsung is anything like most other display companies their TV department is separated from the other divisions.

I haven't heard too many people complaining about Samsung repairs; but a lot seem to be complaining about the panels themselves (S-PVA Vs S-IPS).

n0b0dykn0ws


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