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 Post subject: HP Support Sucks and AMD/ATI on the MOBO sucks.
PostPosted: Tue Feb 16, 2010 1:44 pm 
8086
8086
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Joined: Tue Feb 16, 2010 1:18 pm
Posts: 1
I bought a
    Model #: p6230y :(
    PCBRAND: Pavilion
last October and the Video has NEVER worked correctly.

The video was periodicly going blank in World of Warcraft and flashing on and off every second or so in Ubuntu and 3 other linux distros.

So far, HP has had me
    "Recover" twice. Of course there was never anything to recover to as recovery was not turned on as a default.
    Wipe out and Reinstall Windows 7 home 64bit
    Delete, Download and reinstall Directx 11
    Download and install Directx SDK At this time it started flashing in plain old Win7 Desktop!

I had to contact the Board of Directors to get a case opened as the dim wits could not believe there was a hardware problem.

The case management person, Charlene, took exception to my statement that HP support sucks and does not know what they are doing and HUNG UP!

Due to the above, I have decided to NOT use the junk ATI HD, 4300 on the MOBO, and install real graphics card.

HP just can NOT be trusted. They now want me to be without the PC for 2 or more weeks for it to get fixed!

UNACCEPTABLE!


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 Post subject:
PostPosted: Tue Feb 16, 2010 1:55 pm 
Malware specialist
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Posts: 11696
Location: Kansas City, KS
I'm not sure if ATI support has improved, but when you get a new graphics card you may want to look at getting a Nvidia card. From my experience, ATI drivers are horrible in configuring on Linux. This may be part of the problem you experienced with Linux.

However, you also had the problem with Windows so definitely something related to that.

At least they are fixing it, could be worse :) .


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 Post subject:
PostPosted: Sun Feb 21, 2010 9:52 am 
Little Foot
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Joined: Sun Jun 27, 2004 8:56 pm
Posts: 170
I don't blame the lady for hanging up on you. I doubt she's paid to take verbal abuse whether the original problem is their fault or not. Where I work, our phone guys have the green light to hang up on anyone not acting in a calm and collected manor. You may not like the service you receive but insulting the phone people will not help your cause in any way.


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 Post subject:
PostPosted: Sun Feb 21, 2010 10:11 am 
Million Club 2+ [PC]*
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fuzz_64 wrote:
I don't blame the lady for hanging up on you. I doubt she's paid to take verbal abuse whether the original problem is their fault or not. Where I work, our phone guys have the green light to hang up on anyone not acting in a calm and collected manor. You may not like the service you receive but insulting the phone people will not help your cause in any way.


I was thinking the same thing myself. But I wasn't going to comment about it unless someone else did.

It isn't like the people you talk to on the phone are the people who designed, configured and built/loaded the system you're pissed off about. Telling them their service sucks because they are limited in what they can do isn't going to help one bit.

I've taken my anger out on ONE person on the phone and that was my Packard Bell computer. I learned from that mistake. The next time I called, I kept in mind that these are people just like me. They have families, they have kids to worry about, bills, cars to fix and so on. And they aren't paid anywhere near enough to take a bunch of shit and insults from people. I've found that a lot of honey gets the job done every time.

Except with Asus. They don't give a shit if you're nice to them. About the only time you get something done is by being pissy with them.

But I've used HP customer support a couple of times over the last three months. Being nice to them got my printer fixed out of warranty and a free set of ink cartridges.


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 Post subject: I have to say....
PostPosted: Fri Feb 26, 2010 4:17 am 
Little Foot
Little Foot

Joined: Thu Feb 18, 2010 1:54 am
Posts: 139
I have to say that what the replies were are totally correct. I worked phone support, and WE'RE limited in what we can do to resolve a computer problem/issue. 9 times out of 10 a simple driver update will correct most problems. Remember WE did not make the product, support only handles the issues that occur, and do our very best to resolve them.


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