Maximum PC

I had a motherboard die on my some time ago. So I called asus to RMA my dead one. I filed for RMA the 10 of january. They received my board the 14th, and they are shipping the new one out today 2nd day delivery. I was afraid since everything said null, but I called, and they said it was a server issue. I know they replaced it because the invoice has a different serial number.

I've heard terrible things about Asus RMA, but I haven't had a single problem. It took them all of 3 days to turn it around.

Thank you Asus!

Asus has one hell of a long way to go before I'm convinced they've changed their long history of horrible customer service.

But I'm very glad you've had a good experience with them.

On a related note, my Asus G50 lappy mobo died on me last month. I issued a RMA and few weeks later its up and running again. Only grief is it came not in the original box i sent it in but an older model one. It was a good experience all in all.

I had to RMA my Asus 9600GSO and it took me months. The website didn't always work, the contact forms on the site never worked. Emails I sent to them got bounced back. Phone numbers on the site didn't go anywhere. Eventually I found another number buried in the site, someone actually answered and everything was set up in a few minutes. Still not a fan, but I am loving my new EeePC so they aren't all bad.

We should do a tally.

+1 Asus mobo +1 Asus lappy -1 Asus video card

Make that +2 mobo, +1 laptop, -1 video card.
And my parents got an Asus laptop after consulting me, they couldn't be happier with it. Fortunately, they haven't had to try out the customer service.

So far its don't get Asus video cards but everything else.