Quantcast

Maximum PC

It is currently Fri Aug 22, 2014 10:31 am

All times are UTC - 8 hours




Post new topic Reply to topic  [ 10 posts ] 
Author Message
 Post subject: Gigabyte GeForce 9800 GX2 woes
PostPosted: Wed Jan 13, 2010 2:24 pm 
8086
8086

Joined: Wed Jan 13, 2010 5:12 am
Posts: 2
Hi all, first post and I need some advice.

I have happily owned a Gigabyte GeForce 9800 GX2 for about a year and a half, until about a month ago it failed on me. I got an RMA from Gigabyte and sent the defective graphics card in for replacement. Unfortunately I am being told that they cannot fix my card and they have no 9800 GX2’s to send as a replacement. Gigabyte’s return policy states “Replacements will be for the exact or equivalent productâ€


Top
  Profile  
 
 Post subject:
PostPosted: Wed Jan 13, 2010 3:44 pm 
Million Club [PC]
Million Club [PC]
User avatar

Joined: Sat Mar 28, 2009 11:38 am
Posts: 7690
no, they're screwing you over. Threaten to spread the word to other people about how crappy their service is, keep bugging them until you get through to a Customer Service agent with any brains, or better still, a manager. A GTX 260 is a terrible replacement for a 9800GX2. You want at least a GTX 275 to replace it.


Top
  Profile  
 
 Post subject:
PostPosted: Thu Jan 14, 2010 9:23 am 
Team Member Top 10
Team Member Top 10
User avatar

Joined: Sat Aug 30, 2008 12:40 pm
Posts: 2653
They're trying to screw you over real good. You should get a GTX 285 and settle for nothing less than a GTX 275 like Spartacus mentioned,

Take their name, date, and the time. Don't be shy or let them dick you around and waste more time. Tell them they're wrong and give them the facts. Ask to speak to their supervisor and get his information too. It's not rocket science and it shouldn't take long. Do NOT accept a POS card.


Here's some facts for them. This is from NVIDIA's website if they ask.
9800 GX2 wrote:
GPU Engine Specs:
CUDA Cores 256 (128 per GPU)
Graphics Clock (MHz) 600 MHz
Processor Clock (MHz) 1500 MHz
Texture Fill Rate (billion/sec) 76.8

Memory Specs:
Memory Clock (MHz) 1000
Standard Memory Config 1 GB
Memory Interface Width 512-bit
Memory Bandwidth (GB/sec) 128 (64 per GPU)
285 wrote:
GPU Engine Specs:
CUDA Cores 240
Graphics Clock (MHz) 648 MHz
Processor Clock (MHz) 1476 MHz
Texture Fill Rate (billion/sec) 51.8

Memory Specs:
Memory Clock (MHz) 1242
Standard Memory Config 1 GB GDDR3
Memory Interface Width 512-bit
Memory Bandwidth (GB/sec) 159.0
275 wrote:
GPU Engine Specs:
CUDA Cores 240
Graphics Clock (MHz) 633 MHz
Processor Clock (MHz) 1404 MHz
Texture Fill Rate (billion/sec) 50.6

Memory Specs:
Memory Clock (MHz) 1134
Standard Memory Config 896 MB GDDR3
Memory Interface Width 448-bit
Memory Bandwidth (GB/sec) 127.0
GTX 260 wrote:
GPU Engine Specs:
CUDA Cores 192
Graphics Clock (MHz) 576 MHz
Processor Clock (MHz) 1242 MHz
Texture Fill Rate (billion/sec) 36.9

Memory Specs:
Memory Clock (MHz) 999
Standard Memory Config 896 MB
Memory Interface Width 448-bit
Memory Bandwidth (GB/sec) 111.9
GTS 250 - ***HALF OF A 9800 GX2*** wrote:
GPU Engine Specs:
CUDA Cores 128
Graphics Clock (MHz) 738 MHz
Processor Clock (MHz) 1836 MHz
Texture Fill Rate (billion/sec) 47.2

Memory Specs:
Memory Clock (MHz) 1100
Standard Memory Config 512MB or 1 GB GDDR3
Memory Interface Width 256-bit
Memory Bandwidth (GB/sec) 70.4


I'm not a fan of benchmarks or Toms but use them too. Ignore the SLI cards.

Tom's Hardware - Benchmark 3DMark06 v1.1.0 SM2.0 Score
Tom's Hardware - Benchmark F.E.A.R. 2

Your Radeon HD 4890 kicks ass compared to a factory overclocked GTX 260 or GTS 250. A factory OCed GTX 285 or 275 would be better in some apps. BTW... don't let them try to BS you about the factory overclock being worth more. You can get the same or better results with Rivatuner, and its free!


Top
  Profile  
 
 Post subject:
PostPosted: Thu Jan 14, 2010 12:11 pm 
Million Club [PC]
Million Club [PC]
User avatar

Joined: Sat Mar 28, 2009 11:38 am
Posts: 7690
Gigabyte wrote:
Your Radeon HD 4890 kicks ass compared to a factory overclocked GTX 260 or GTS 250. A factory OCed GTX 285 or 275 would be better in some apps. BTW... don't let them try to BS you about the factory overclock being worth more. You can get the same or better results with Rivatuner, and its free!

Yeah, if they offer you a 4890, it's not a bad choice. I would still fight for a 285, but if you end up with a 4890 or 275, it wouldn't be the end of the world. DO NOT settle for anything less! a 4870, even the 1GB version, or a GTX 260 is not going to cut it.


Top
  Profile  
 
 Post subject:
PostPosted: Thu Jan 14, 2010 12:31 pm 
Team Member Top 10
Team Member Top 10
User avatar

Joined: Sat Aug 30, 2008 12:40 pm
Posts: 2653
He already owns a 4890.
OP wrote:
Also, since I couldn’t live without my games for who knew how long, I went locally and picked up a Radeon HD 4890 to use in the interim. I’m not even sure the cards Gigabyte is offering me will perform as well as the Radeon I’m using, and, when using the same setting as my 9800 GX2, it is noticeably slower in some of the games I was playing at the time my old card broke.
Any advice will be greatly appreciated.
Thanks in advance.


Top
  Profile  
 
 Post subject:
PostPosted: Thu Jan 14, 2010 1:59 pm 
Million Club [PC]
Million Club [PC]
User avatar

Joined: Sat Mar 28, 2009 11:38 am
Posts: 7690
heh, missed that. In that case, it would be very sweet if they gave you a 4890 and you've got a CrossFire capable board.


Top
  Profile  
 
 Post subject:
PostPosted: Thu Jan 14, 2010 6:28 pm 
Million Club - 20 Plus
Million Club - 20 Plus
User avatar

Joined: Sun May 24, 2009 5:32 am
Posts: 4294
ask for a GTX 295 :twisted:





Ted


Top
  Profile  
 
 Post subject: Update on return
PostPosted: Thu Jan 14, 2010 6:52 pm 
8086
8086

Joined: Wed Jan 13, 2010 5:12 am
Posts: 2
They offered a GV-N28-1GH-B, which I accepted. Although I'd rather have had the same card as my original, this one should be close to the same performance I was getting. And I could always get another one and run in SLI.

I'm still pleased with their service and will consider their cards in the further, because they did work with me and didn't give me too much trouble.

Thanks for all of the replies. I really appreciated them.


Top
  Profile  
 
 Post subject:
PostPosted: Thu Jan 14, 2010 6:58 pm 
Million Club [PC]
Million Club [PC]
User avatar

Joined: Sat Mar 28, 2009 11:38 am
Posts: 7690
That's a decent deal, pretty similar performance to a 9800GX2.


Top
  Profile  
 
 Post subject:
PostPosted: Sat Jan 16, 2010 9:06 pm 
Willamette
Willamette
User avatar

Joined: Tue Jan 12, 2010 11:39 am
Posts: 1112
Location: On t3h h1gh s3@z, fly1n m@h fr3@k fl@g!
Tom's Hardware Comparison Chart


Top
  Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 10 posts ] 

All times are UTC - 8 hours


Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group