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 Post subject: Driver Detective
PostPosted: Fri Jan 08, 2010 9:09 am 
8086
8086

Joined: Fri Jan 08, 2010 8:01 am
Posts: 5
Internet is a big world. Guess I missed this scam among all my readings.
Would like to share my experience with the program "Driver Detective" and the publisher Drivershq.

Downloaded and installed program to test it out because I was looking for automated process to find driver updates. First use exposed program as inadequate. It requires manual input to tell itself that it did what it does. Immediately uninstalled and requested refund through web-site.
Response to request for refund was attempt to troubleshoot program through tech support. Informed company I wasn't interested and restated request for refund. Response to that was link to videos on how to download and install drivers. Fairly insulting to very experienced PC HW fan. That's last I heard.

This morning called company (toll call). No chance to talk to person. All options redirect to web-site or voice-mail. Still trying to get refund.


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 Post subject:
PostPosted: Fri Jan 08, 2010 10:19 am 
Million Club [PC]
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Joined: Sat Mar 28, 2009 11:38 am
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wait, so you bought it, installed it, and didn't like it, and now want a refund? I don't understand how you're expecting a refund... you should have researched exactly what it does before buying it.


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 Post subject:
PostPosted: Fri Jan 08, 2010 10:27 am 
Java Junkie
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Joined: Mon Jun 14, 2004 10:23 am
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If it doesn't do what it claims to do, he is entitled to a refund.

That program CLEARLY does not do what it claims to do ... so I agree that he is entitled to a refund.

I hope he used a credit card .. the easiest and safest thing to do at this point is to have his credit card company charge back the cost of the program to the company.


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 Post subject:
PostPosted: Fri Jan 08, 2010 1:17 pm 
Team Member Top 10
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Joined: Sat Aug 30, 2008 12:40 pm
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Did you read or look into it Jip?

It's CLEARLY BS from the information provided. "Downloaded and installed program to test it out because I was looking for automated process to find driver updates. First use exposed program as inadequate. It requires manual input to tell itself that it did what it does. Immediately uninstalled and requested refund through web-site."

They let us download and evaluate the Bloatware for FREE. There's nothing "automated" about it. Click, click, click, click...

They're not claiming much besides driver scanning and detection, as the name implies. I couldn't find "automated process" anywhere. I didn't spend much time looking either. :twisted:

See for yourself. http://www.drivershq.com/

The Refund Policy is clear. http://www.drivershq.com/Policy.aspx
Quote:
Refund Policy If we are unable to provide the updated driver that we have presented when you did the free scan for functioning hardware devices we will be happy to provide you with a refund. Please use the contact page and include info about the driver that was not available for update.

To request a refund please include your name, date of purchase as this will help expedite your request. All refunds will be processed within 20 business days of receiving the request. If you have additional questions please feel free to contact us.

It thought I had an ASUS motherboard. :lol:

Its always more fun to read and ask about these things after $$$ has been wasted.


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 Post subject:
PostPosted: Fri Jan 08, 2010 9:23 pm 
8086
8086

Joined: Fri Jan 08, 2010 8:01 am
Posts: 5
It always amazes me some assume that people should be satisfied with anything they buy.

I'm the original poster and the product doesn't act as advertised. It doesn't recognize the recommended drivers after you install rhem. Why should I keep a product that can't recognize the results of it's primary function.

It was clear after 1 use that the product wasn't satisfactory. Had to pay for product before could test full functionality.

Company refund policies cannot override federal and state laws regarding refunds.

Don't even get me started on lack of customer service by this company


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