So I was looking at entry level positions in the Charlotte Area on career builder.
and I stumbled upon this. If you dont want to read the following paragraphs Ill sum it up, they want you to have A+ cert, network certs, help desk cert, ITIL Foundation certifications strongly perferred,
Remedy Service Desk experience, 5 years experience and a bachelors degree in computer science.
Am I missing something? All that for a entry level HELP DESK position?
It seems to me that that they are either trying to get something for nothing or they have no clue what position they are trying to fill.
Id honestly like to speak to the person who wrote the ad.
"We are currently looking for an energetic, motivated, and qualified individual to perform telephone and Tier I and II desktop support to users. Log and prioritize calls, track technician, and provide reports as required regarding compliance with Service Level Agreements (SLAs). Strong customer service and communication skills are necessary. Maintain files as required by the vendor of custom design application. Analyze, evaluate and test software and hardware problems. Perform installation, planning and security of computer facilities. Responsible for restoring systems configuration. Prepare activity and progress reports regarding support activities. Respond, investigate, and correct problems. Acts as a technical resource for all users. Organize appropriate training.). Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers. Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices. Provide troubleshooting diagnosis, and repair for microcomputer devices. Installing hardware and software application on a myriad of computer devices.
The qualified candidate will have at least 5 years experience working with system administration and PC hardware and software management, and/or IT Help Desk Operation. Candidate must also posses an A+, Network, and/or Help Desk Institute (HDI) Certification desired. Formal technical computer training in Microsoft Applications and Information Systems, with Router, Network Switches and Server experience. Experience with hardware and software application maintenance, troubleshooting and computer systems customer service operations. Must have knowledge of PC operating systems such as Windows NT, XP and Vista, Remedy and network and email standards.
The following skills are also required:
Strong communication skills (both written and oral) and good interpersonal skills
Strong analytical and creative problem solving capabilities
Strong customer service orientation
Strong process development skills
Change management measurement and reporting processes
Availability management creation, measurement, and reporting processes
Service level management creation, measurement, and reporting processes
Incident and problem management creation, measurement and reporting processes
Windows operating systems and Office Suite experience
ITIL Foundation certifications strongly preferred
Remedy Service Desk experience is a plus
A bachelorâ€™s degree in computer science or communications technology and formal technical computer and Help Desk services training."