As long as you don't get a lemon I've found that I don't need to deal with Support.
That was the case when I got my first laptop almost four years ago from Pro-Star. They don't have a very good reseller rating but it didn't matter because the laptop never needed any service (except for taking apart the heatsink for dust and cat hair removal, which occurs every 4 to 6 months).
Personally I see no reason for a support line except to bitch at the guys on the other end for lack of driver updates and complaints about lack of features in the subsequent models (yes, guilty
I agree and dissagree
Since most everything else is similar (price, options, build quality) why wouldn't you go with the reseller with the best service rating? In my research I found Hyper to always accomodate the customer with any and all problems...while Sager/ProStar had numerous consumer complaints.
true but people are just giving TimWang diff options and this is one...I mean, I personally have an older desktop replacement laptop (IBM), my next one will be an ultra-portable...but that's just becuase my requirements have changed. If someone (like Flytrap..and my friend) require heavy PC horsepower, large screen, and gaming capabilities, then the answer is quite obvious..you give up a little size and battery life....it all boils down to what your requirements are...and I think the theme of this thread relates to TimWang's going off to school and needing a laptop...people are just giving him some options.