so i have an update on this situation. i/she contacted/left a voicemail at sager computers and then they left voicemail requesting the bios version and firmware revision. then i called and left voicemail telling them that the computer would longer boot not even to bios, and if it did get to bios it would freeze up after 10-15 seconds. now they left a voicemail saying to pull the ram and see if maybe one of the sticks is bad or something. so i called and left a voicemail back saying "no, all she wants is an rma number to give the notebook back to them and recieve a new one. it is unacceptable to have a $2000 notebook that did not work from the first day we recieved it."
does anybody think that i was out of line saying this to them? i am also getting frustrated that all i talk to is voicemail.
All Sagers have a 30-day money back guarantee, if you wish to return the computer. I have a 9880 that had to go back due to a bad gpu, but it was astoundingly easy to deal with their tech support, and they were very fast. No hours on hold, no run arounds, just got an RMA and it was fixed within 72 hours and shiped back 2-day air. Haven't had a problem since, and I love the thing. My experience with tech support was absolutely breezy, and imho is a good thing to recommend them for. I understand your frustration at only getting voicemail, but you should use their callback support
option. You send them a request, and you get a window of time for them to call you back in. In my experience, at 12 noon i requested a callback between 1:30 and 5:00, and got a callback around 1:45. Or use Request a Service on that same page for a direct RMA request. You should be talking to an honest to goodness empowered and knowledgable employee very quickly, who i am sure can give you an RMA. Their english is good, and they know their shit, your not talking to some level 1 dell support tech who can't do anything except tell you to reboot and try safe mode. They do try to avoid having to have an enitre computer rma's if they can, because they know it's a pain in the ass to get to the post office, and the consumer pays shipping to them. Plus, then your completely without a computer until it comes back. Remember, it's probably frustrating for them to determine what your problem is or what your needs are since they keep getting your voicemail too. Their system is designed to work around callbacks, so you don't spend hours on hold, and it allows them to manage their support more efficiently. So be there when they call, and when you talk to someone they will take real good care of you.