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 Post subject: All most nothing is working
PostPosted: Tue Jul 07, 2009 11:48 am 
Sharptooth
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I was asleep and then I heard my computer restart and now I have this blue screen talking about your computer is infected. And this system security keeps poping up. And also I cant use any of my programs to clean it up. And to add that I cant even enter in safemood. What do I do?


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PostPosted: Tue Jul 07, 2009 11:51 am 
Million Club - 2 Plus
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Is this an OEM pc (bought from a store) ? Or did you build it yourself?

You may need to reinstall windows with the original discs that came with your computer. If you do this however, your data is GONE.


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 Post subject:
PostPosted: Tue Jul 07, 2009 11:55 am 
Little Foot
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What type of "blue screen" is this? A BSOD? (In which case try googling the error codes) A diskcheck? (In which case just let it run)


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PostPosted: Tue Jul 07, 2009 1:22 pm 
Sharptooth
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Defiant wrote:
Is this an OEM pc (bought from a store) ? Or did you build it yourself?

You may need to reinstall windows with the original discs that came with your computer. If you do this however, your data is GONE.


is there no other way cause its this system security 2009 thingy. And my wall paper is this warning sign that says my computer is infected.


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 Post subject:
PostPosted: Tue Jul 07, 2009 1:35 pm 
Malware specialist
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If you have another computer, can you download, build and burn the Ultimate Boot CD for Windows.

This CD has anti-malware applications that can be ran and updated directly from the CD.

If you need help building, please let me know.

Obviously the easiest option would be to reformat and call it a day, but sometimes that isn't possible, if this is the case, let me know when you get the CD built and are ready to begin.


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 Post subject:
PostPosted: Tue Jul 07, 2009 4:49 pm 
Sharptooth
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hackman2007 wrote:
If you have another computer, can you download, build and burn the Ultimate Boot CD for Windows.

This CD has anti-malware applications that can be ran and updated directly from the CD.

If you need help building, please let me know.

Obviously the easiest option would be to reformat and call it a day, but sometimes that isn't possible, if this is the case, let me know when you get the CD built and are ready to begin.


well my sister has a computer but she has no programs to burn. Can I just drag and drop it onto a blank or do I have to burn it as a boot cd? Also what do I do after I burn it?


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 Post subject:
PostPosted: Tue Jul 07, 2009 4:52 pm 
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Have you tried to boot into "Safe Mode" and run a scan that way. You have a major malware infection there.


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 Post subject:
PostPosted: Tue Jul 07, 2009 4:58 pm 
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ninjastar wrote:
hackman2007 wrote:
If you have another computer, can you download, build and burn the Ultimate Boot CD for Windows.

This CD has anti-malware applications that can be ran and updated directly from the CD.

If you need help building, please let me know.

Obviously the easiest option would be to reformat and call it a day, but sometimes that isn't possible, if this is the case, let me know when you get the CD built and are ready to begin.


well my sister has a computer but she has no programs to burn. Can I just drag and drop it onto a blank or do I have to burn it as a boot cd? Also what do I do after I burn it?


You can use free software to burn it. CDBurnerXP and IMGBurn will both accomplish the task. Both are free. Make sure you burn it as an ISO.

Then just boot from the disk and run SUPERAntiSpyware.


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 Post subject:
PostPosted: Wed Jul 08, 2009 12:58 am 
Sharptooth
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hackman2007 wrote:
ninjastar wrote:
hackman2007 wrote:
If you have another computer, can you download, build and burn the Ultimate Boot CD for Windows.

This CD has anti-malware applications that can be ran and updated directly from the CD.

If you need help building, please let me know.

Obviously the easiest option would be to reformat and call it a day, but sometimes that isn't possible, if this is the case, let me know when you get the CD built and are ready to begin.


well my sister has a computer but she has no programs to burn. Can I just drag and drop it onto a blank or do I have to burn it as a boot cd? Also what do I do after I burn it?


You can use free software to burn it. CDBurnerXP and IMGBurn will both accomplish the task. Both are free. Make sure you burn it as an ISO.

Then just boot from the disk and run SUPERAntiSpyware.


Well I did that but it just keeps booting regulary. I did what you said and nothing is happing. What am I doing wrong? Inutned the onto a disk as a iso then I set the boot piorty to cd and then nothing is happing it just goes to? And as of right now I have acess to only the internet and also to my hard drive. Is there any thing else I can do. I also want to say thank you for your help.


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 Post subject:
PostPosted: Wed Jul 08, 2009 10:02 am 
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Did you follow the build instructions on the UBCD4Win site for correctly building the CD?


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 Post subject: cant boot computer
PostPosted: Wed Jul 08, 2009 10:45 am 
8086
8086

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You had mentioned that you saw a message about "system security 2009 thingy" It is possible you have been infected. Last year this Helpdesk handled quite a few computers infected by a purported Anti-Virus cleanup tool which was in fact an infection. We found that a combination of Malwarebytes antimalware tool and Superantispyware tool will clean this out. If you annot boot into this computer now you most likely will need either your OS disk or a boot up disk as the other folks here have been suggesting so you can run these cleanup tools to remove that infection. Or just do a clean install using the OS disk.

Good luck on that.

knighttoday


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 Post subject:
PostPosted: Wed Jul 08, 2009 11:42 am 
Sharptooth
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hackman2007 wrote:
Did you follow the build instructions on the UBCD4Win site for correctly building the CD?


ya I did everything it said. I dl both the program and the cd burner I burned it as an iso. But the file it self is a .exe. And the I went into bios and changed the boot priorty to cd and then i reboot agian and nothing is happening. What else can I do and for windows recovery what do I type in afterC:/windows>??


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 Post subject:
PostPosted: Wed Jul 08, 2009 12:38 pm 
Sharptooth
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yes


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 Post subject:
PostPosted: Wed Jul 08, 2009 1:00 pm 
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The file you burn should not be an EXE. That is the initial download that you need to build.

The resulting file should be an ISO.

Look Here.


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 Post subject:
PostPosted: Wed Jul 08, 2009 7:59 pm 
Sharptooth
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hackman2007 wrote:
The file you burn should not be an EXE. That is the initial download that you need to build.

The resulting file should be an ISO.

Look Here.


am stuck at the part were I copy the xp disk and some portion cant be copied saying disk something and cabinet something.


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 Post subject:
PostPosted: Wed Jul 08, 2009 9:38 pm 
Sharptooth
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well i did everything but theres an error and it wont build it to a iso file. The file error is within system32\SMSS.exe*23:data error (cylyic redundancy check). And then also I can seem to trasfer windows xp files sayin file currrupt or it talking about crc


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 Post subject:
PostPosted: Thu Jul 09, 2009 4:34 pm 
Klamath
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You mentioned a "security 2009 thingy". Are you by chance referring to Antivirus XP 2009. If so, then your only infection is probably that program itself. Try booting into Safe Mode by pressing F8 when booting. You should see a menu asking how you want to boot into Windows. Select "Safe Mode" and tell us what happens.


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 Post subject:
PostPosted: Thu Jul 09, 2009 5:02 pm 
Malware specialist
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Are you using a legitimate XP cd?

You may try a repair install of XP, that may work.


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 Post subject: Re: All most nothing is working
PostPosted: Thu Jul 09, 2009 9:58 pm 
8086
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ninjastar wrote:
I was asleep and then I heard my computer restart and now I have this blue screen talking about your computer is infected. And this system security keeps poping up. And also I cant use any of my programs to clean it up. And to add that I cant even enter in safemood. What do I do?


It sounds quite possibly like a rogue anti-virus/anti mal-ware infection. In windows this is very common that something got through your firewall and did a drive by install. If you must be on windows you should do the following: surf with firefox (it does not allow drive by downloads--it alerts you to anything trying to download and only downloads to your desktop unless you tell it otherwise). If you are using the firewall that comes with Windows STOP and use a free firewall that is much superior (what comes with Windows may as well be nothing). Try www.comodo.com/home/free/free-protection.php and download their free firewall. Their anti-virus is also amazing. Their firewall may annoy you at first as it will literally tell you everything and even on other comodo products. You must tell it to remember this is safe and it won't ask you again. *You must turn off your windows firewall as running more than one firewall decreases NOT increases its protection. In fact it can render them both useless!

As for finding your malware, how computer savvy and literate are you? If you are very savvy you can use hijack this and it will tell you everything on your computer and if you can read it you can detect where the issue is.

Also there is a really good anti-rogue (and free) detector Rogue Remover Free, which unfortunately has been discontinued but its' functions are still free in www.malwarebytes.org/mbam.php

Other things to also use: spyware blaster, spybot search and destroy. Heck just go to this page and do what it says:

www.majorgeeks.com/page.php?id=20

And of course there are always Macs!


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 Post subject:
PostPosted: Fri Jul 10, 2009 1:49 am 
Sharptooth
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hackman2007 wrote:
Are you using a legitimate XP cd?

You may try a repair install of XP, that may work.


Yes it is legitimate and how do I rapair it? Cause I can enter into windows recovery console but I dont know what to type in.


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