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 Post subject: BSOD What is thermald.exe
PostPosted: Thu Jul 17, 2014 7:51 am 
8086
8086

Joined: Thu Jul 17, 2014 7:45 am
Posts: 3
Just built a system with an I5-4670k (but I have not overclocked it) on a Gigabyte GA-Z97X-U3DH board. Getting fatal hardware error from the processor. Processor is running cool, but just in case, I cleaned it up and reapplied the thermal paste. I get this random BSOD about once a day mainly when the system is nearly idle. Have a hard time believing its a heat issue because this system runs relatively cool and it doesn't crash when I put a load on it through an intensive video game or prime95. Ran the Intel Processor Diagnostic Tool and the processor passed. Here's the Bugcheck Analysis. I'm an amateur at reading these, but best I can tell I'm getting a fatal error from the processor (not related to some driver). Not sure what thermald.exe is...almost nothing on internet about it. Just hate to send processor back if there are other things I can check (bios is latest edition as are all drivers). Any help appreciated.

: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800a75b028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: thermald.exe

CURRENT_IRQL: f

STACK_TEXT:
fffff800`00ba8a98 fffff800`0360da3b : 00000000`00000124 00000000`00000000 fffffa80`0a75b028 00000000`bf800000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`031a2463 : 00000000`00000001 fffffa80`0a74aa60 00000000`00000000 fffffa80`0a74aab0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`0360d700 : 00000000`00000728 fffffa80`0a74aa60 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`0360d052 : fffffa80`0a74aa60 fffff800`00ba8e70 fffffa80`0a74aa60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`0360cf0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`03600e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`0308a4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`0308a313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff800`030827b8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`08fa4638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0x208

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner


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 Post subject: Re: BSOD What is thermald.exe
PostPosted: Thu Jul 24, 2014 8:26 am 
8086
8086

Joined: Sat Apr 17, 2010 6:31 am
Posts: 46
I believe that exe is part of the System Information Viewer from Gigabyte. Did you install the software version that came on the disk or did you get one off of their website? try updating that software and see if it continues to happen
http://www.gigabyte.us/products/product ... 60#utility


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 Post subject: Re: BSOD What is thermald.exe
PostPosted: Thu Jul 24, 2014 8:32 am 
Smithfield
Smithfield

Joined: Sun Jun 18, 2006 7:37 pm
Posts: 5521
Or if it's a system utility from the motherboard software suite, ditch it entirely. I never install that stuff because it basically does what I could do in BIOS/UEFI or another program. If the system is still clean, I would reinstall Windows and install just the drivers and see if this problem persists.


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 Post subject: Re: BSOD What is thermald.exe
PostPosted: Fri Jul 25, 2014 9:50 am 
Thunderbird
Thunderbird
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Joined: Sun Dec 30, 2007 6:17 pm
Posts: 944
Location: Phoenix, AZ
Error 124 is unfortunately usually useless to help diagnose the problem from an event log. It is usually a hardware issue.

I thought I had some info on it but can't find it...I'm really bummed by that.

Kill any overclocking and set back to system optimal defaults. Remove any non-essential peripherals.

As was said if Gigabyte's optional apps were installed it might behoove you to remove them at least temporarily. Though perhaps a better rule out is to simply boot up a LiveCD and demonstrate the same issue (crashing; error 124 is a Windows specific error message) meaning your OS and associated apps have nothing to do with this problem...or they do. I kind of wonder how you were able to install your OS before this started, unless this is an OC problem...or what the heck a Gigabyte app problem (System info?).

I guess I'd want a complete linking to all components of the system.

I'd consider an external minimized system build to remove parts from the list of suspects.

http://www.sevenforums.com/crash-lockup ... t-try.html


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 Post subject: Re: BSOD What is thermald.exe
PostPosted: Fri Jul 25, 2014 4:41 pm 
8086
8086

Joined: Thu Jul 17, 2014 7:45 am
Posts: 3
Thanks. I did remove Gigabyte's system monitoring software and that did the trick. First time I google'd thermald.exe, I didn't find much (not sure why, but probably just fatfingered something).

Tried it again and there were references to their monitoring software. Ditched it and BSOD have been eliminated. Now to OCing.


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 Post subject: Re: BSOD What is thermald.exe
PostPosted: Fri Jul 25, 2014 4:54 pm 
Smithfield
Smithfield

Joined: Sun Jun 18, 2006 7:37 pm
Posts: 5521
If you're looking for temperature monitoring software that doesn't BSOD your machine (As far as I know), HWMonitor is a really good one.


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 Post subject: Re: BSOD What is thermald.exe
PostPosted: Sat Jul 26, 2014 5:41 am 
[Team Member]
[Team Member]

Joined: Sat Jun 26, 2004 4:31 am
Posts: 11117
Location: Home Sweet Home
Just FYI I found this site and it explains what it is and how to fix it.....

http://systemexplorer.net/file-database ... ermald-exe

Nasty


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 Post subject: Re: BSOD What is thermald.exe
PostPosted: Sat Jul 26, 2014 6:58 am 
Thunderbird
Thunderbird
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Joined: Sun Dec 30, 2007 6:17 pm
Posts: 944
Location: Phoenix, AZ
I use and promote hwmonitor, but would have thought gamers might prefer speedfanfor the control.


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 Post subject: Re: BSOD What is thermald.exe
PostPosted: Mon Jul 28, 2014 11:20 am 
8086
8086

Joined: Thu Jul 17, 2014 7:45 am
Posts: 3
Yep, I installed HWMonitor. Have used it in the past. Simple and good enough for what I'm doing.


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