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 Post subject: How to fix: mouse disconnects, reconnects
PostPosted: Sat May 03, 2014 4:39 pm 
8086
8086
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Joined: Wed Oct 17, 2007 8:07 am
Posts: 73
Dell optical mouse disconnects then reconnects multiple times per minute. PC is unusable with this issue.

Windows 7 64 bit SP1, latest bios, latest USB drivers from my mobo manufacturer. Mouse works fine with other PCs.

Tried USB power setting fixes mentioned in Google search results. Tried disconnecting all USB peripherals (Microsoft Xbox controller, Logitech wireless keyboard, QuickCam, external drive).

Here's my Device Manager. There are two entries for HID-compliant mouse. Tried disabling / uninstalling but the pair comes back after a reboot. Also tried uninstalling everything under Human Interface Devices and both USB Root Hub entries. Help!

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 Post subject: Re: How to fix: mouse disconnects, reconnects
PostPosted: Sat May 03, 2014 5:15 pm 
Smithfield
Smithfield

Joined: Sun Jun 18, 2006 7:37 pm
Posts: 5533
  • Try the mouse on a completely different USB port pair
  • Try the mouse on another computer
  • Try another mouse

My guess is the mouse is just going out.


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 Post subject: Re: How to fix: mouse disconnects, reconnects
PostPosted: Sat May 03, 2014 5:29 pm 
Team Member Top 250
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Joined: Sat May 11, 2013 9:05 am
Posts: 552
Location: Sittin' downtown at the railway station, one toke over the line.
What do you mean "disconnect"? Is it wireless, or is it a wired mouse that Windows keeps losing and then helpfully "finding"? I think you're talking about a wired mouse. I saw Renesas USB3.0. Is that native to your board, or an add-in card? What USB port do you plug in to on this machine?


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