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 Post subject: DVD drive on laptop not functioning
PostPosted: Thu Jan 02, 2014 7:56 pm 
8086
8086

Joined: Tue Jun 29, 2004 8:48 am
Posts: 53
My daughter's out-of-warranty Dell XPS 15 laptop has a non-functioning DVD drive. Here are the symptoms:

1. Pressing button on drive doesn't open it. (You can still use the paper clip method.)
2. Closing the drive door with a CD in it raises the window that says Insert a Disk. The CD doesn't play.
3. On the left, Windows Explorer (it's Win 7) shows the computer with a C: drive and nothing else. But when you click on "Computer" on the left side, it shows a DVD drive as well as a C: drive. Trouble is, double clicking the D: drive there just opens the "Insert a Disk" window.

However, Device Manager says the DVD drive is working.

Am I right to assume it's a bum drive? Could a cable be loose? Would it be hard to do a home repair? (I've repaired desktops but not laptops.)

Thanks for any advice.

-- Attila


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 Post subject: Re: DVD drive on laptop not functioning
PostPosted: Fri Jan 03, 2014 10:29 am 
Team Member
Team Member

Joined: Wed Aug 12, 2009 12:09 pm
Posts: 565
While I can't help you with repairs, have you considered if a functioning DVD drive is needed in the laptop? If all else fails, you can probably get an external DVD drive for around $30 (or less if you omit the burning capability).


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 Post subject: Re: DVD drive on laptop not functioning
PostPosted: Fri Jan 03, 2014 10:56 am 
Smithfield
Smithfield

Joined: Sun Jun 18, 2006 7:37 pm
Posts: 5233
There are no cables in laptops, so it's more than likely the drive is dead. I second the external drive if you're not using the DVD drive much. Otherwise you should be able to replace it with any slim drive if you don't mind that it's not going to conform to the laptop's shape.


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