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 Post subject: Dvd/Cd drive with Registry problems, Help
PostPosted: Sun Jun 02, 2013 6:14 pm 
8086
8086

Joined: Wed Dec 21, 2005 4:29 pm
Posts: 35
I have swapped out a few DVD/CD drives trying to get one to at least work. But when i check device manager i get the same message under each drive

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I'm not really that savvy at playing around with the windows registry files. Is there a way to fix this by deleting a specific file that may be corrupt and downloading a new one to put in this place?
Maybe there is a simpler solution?

Any Help would be appreciated.


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 Post subject: Re: Dvd/Cd drive with Registry problems, Help
PostPosted: Sun Jun 02, 2013 8:44 pm 
Willamette
Willamette

Joined: Thu Aug 12, 2004 9:04 am
Posts: 1035
1. Click Start.
2. Click Run.
3. In the "Open" field type REGEDIT.
4. Click OK.
5. Click "File" in the menu bar.
6. Click "Export" from the drop down menu this will open a new box.
7. Click the down arrow beside "Save In" and select "Local Disk (C".
8. In the File Name field type BACKUP.REG.
9. Verify that under the “Export Range”, that the radio button is beside "All".
10. Click Save.
11. Click the plus sign (+) beside HKEY_LOCAL_MACHINE.
12. Click the plus sign (+) beside System.
13. Click the plus sign (+) beside CurrentControlSet.
14. Click the plus sign (+) beside Control.
15. Click the plus sign (+) beside Class.
16. In the left hand window pane click on {4D36E965-E325-11CE-BFC1-08002BE10318} to select that key.
17. In the right hand window pane select the UpperFilters registry key and press the delete key on the keyboard.
18. Confirm with an OK.
19. In the right hand window pane select the LowerFilters registry key and press the delete key on the keyboard.
20. Confirm with an OK.
21. Click the "X" in the upper right hand corner of the Registry Editor window to close it.



Restart your Computer in order for the registry - fix to work.

Hope this information helps,


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 Post subject: Re: Dvd/Cd drive with Registry problems, Help
PostPosted: Mon Jun 03, 2013 1:52 pm 
8086
8086

Joined: Wed Dec 21, 2005 4:29 pm
Posts: 35
Fix worked! Thank you very much for the help

You saved me some hassel


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 Post subject: Re: Dvd/Cd drive with Registry problems, Help
PostPosted: Wed Jun 05, 2013 8:06 pm 
Willamette
Willamette

Joined: Thu Aug 12, 2004 9:04 am
Posts: 1035
Glad it worked for you! I came across the same issue on a friend's computer just over two months ago and this fixed it as well. I wish I knew what corrupted the registry entries for the optical drives, though!


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 Post subject: Re: Dvd/Cd drive with Registry problems, Help
PostPosted: Mon Jul 29, 2013 5:26 pm 
Million Club - 20 Plus
Million Club - 20 Plus
User avatar

Joined: Sun Sep 26, 2004 9:26 am
Posts: 4739
Location: Dixon Springs, TN
Last week I noticed that my optical drives were no longer showing up as they should. The BIOS showed them both and correctly identified them. They just weren't listed with the other drives when you hit Start/Computer.
I remembered this post (after a lot of hair pulling which I don't have much of to begin with) and it worked for me too.
A thumbs up to pcstudent.
Thanks


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 Post subject: Re: Dvd/Cd drive with Registry problems, Help
PostPosted: Mon Jul 29, 2013 8:22 pm 
Willamette
Willamette

Joined: Thu Aug 12, 2004 9:04 am
Posts: 1035
Thank you for the thumbs up, dedgar! I am glad it worked for you!


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