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 Post subject: Error 80070643 when trying to install update KB2768349
PostPosted: Tue Mar 26, 2013 7:56 pm 
Klamath
Klamath
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Joined: Thu Aug 14, 2008 8:44 am
Posts: 214
Hello, I have been trying to install update KB2768349, however, Windows Update is giving me error 80070643. I have also tried to install the update manually, but it simply reports that the update failed. I have the following 32 bit Office products installed on my 64 bit Windows 7 SP1 machine:

Access 2013
InfoPath 2013
Outlook Connector
Professional 2010
Sounds
Outlook Social Connector Provider for Windows Live Messenger
Visio Professional 2010
Visio Professional 2013

Any help would be appreciated. Thanks.


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 Post subject: Re: Error 80070643 when trying to install update KB2768349
PostPosted: Thu Mar 28, 2013 6:59 pm 
Coppermine
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Joined: Wed Mar 25, 2009 4:40 pm
Posts: 744
Check this link first:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/failed-update-for-office-2013-x64-kb2768349-via/b8c2d7a3-c0db-4852-9da6-90318b7cc411

Then this one:
http://support.microsoft.com/kb/976982

If those don't help you can try the automatic troubleshooter listed here:
http://windows.microsoft.com/en-us/windows-vista/windows-update-error-80070643

I will tell you that the troubleshooter works about 50% of the time.

Hope this helps.


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 Post subject: Re: Error 80070643 when trying to install update KB2768349
PostPosted: Fri Mar 29, 2013 12:06 pm 
Klamath
Klamath
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Joined: Thu Aug 14, 2008 8:44 am
Posts: 214
Thanks for trying to help me out with this. Unfortunately, the solution listed in the first link does not seem to work for me, as Windows Update could not find any replacement updates. I tried installing KB2767861 manually, but it said it did not apply to my setup.

The MS FixITs in the other two links also did not solve the problem.


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