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 Post subject: Stability problems with Asus 670 Video Card
PostPosted: Mon Apr 01, 2013 12:32 pm 
8086
8086

Joined: Sun Jan 03, 2010 11:47 am
Posts: 13
Hi, I'm having problems with my graphics card, I'm pretty new at this so please forgive me. It's an Asus Directcu ii Geforce GTX 670 2GB. With any game I play (StarCraft 2, BattleField 3, BioShock Infinite, World of Tanks, Borderlands 2) after about 10 minutes of play time the game crashes and reports the Nivida drivers have stopped and recovered successfully. The graphic settings on high it lasts for about 10 minutes and when they are on medium or low about 20 minutes. I have not overclocked anything and everything is up to date on software. My setup is http://pcpartpicker.com/p/NJPa.Please help if you can. Thank you.


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Mon Apr 01, 2013 12:42 pm 
Clawhammer
Clawhammer

Joined: Sun Jun 18, 2006 7:37 pm
Posts: 4554
Check to make sure you're not overheating by using HWMonitor. And if you've used the drivers included with the video card, uninstall them and go download the proper ones from NVIDIA's website.


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Mon Apr 01, 2013 1:30 pm 
8086
8086

Joined: Sun Jan 03, 2010 11:47 am
Posts: 13
Ok, I will use the program tonight to monitor the Temps and the drivers have been updated to the latest drivers from last week. Thanks.


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Mon Apr 01, 2013 4:51 pm 
[Team Member]
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Joined: Sat Jun 26, 2004 4:31 am
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Tell us how you installed the new drivers.

Nasty


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Mon Apr 01, 2013 6:58 pm 
8086
8086

Joined: Sun Jan 03, 2010 11:47 am
Posts: 13
I downloaded directly from Nivida's website and did a clean installation of the drivers. And what is the normal Temp for the card would be?


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Mon Apr 01, 2013 7:17 pm 
Clawhammer
Clawhammer

Joined: Sun Jun 18, 2006 7:37 pm
Posts: 4554
At an ambient temperature of 70F or so, it shouldn't idle more than about 35C-40C and under full load shouldn't go higher than 90C


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Mon Apr 01, 2013 9:01 pm 
8086
8086

Joined: Sun Jan 03, 2010 11:47 am
Posts: 13
Ok, well i tested under a few games and none of them go over 70c(158F) and on idle 38c (100f) but I still get the crash and same error with Driver has stopped and recovered successfully. I have also RMA'ed this card twice now and I keep having the same problem. Do you guys have any other ideas?


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Tue Apr 02, 2013 5:52 am 
Clawhammer
Clawhammer

Joined: Sun Jun 18, 2006 7:37 pm
Posts: 4554
Well, we could go through as much of ruling out something else as much as possible.

Or you can return the card and buy another brand. I tried one ASUS card and it basically pooped on itself, so I went back to my usual go-to.


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Tue Apr 02, 2013 9:21 am 
8086
8086

Joined: Sun Jan 03, 2010 11:47 am
Posts: 13
Its been about 3 months since I bought it, do you think I'll still be able to return it?


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Tue Apr 02, 2013 9:38 am 
Clawhammer
Clawhammer

Joined: Sun Jun 18, 2006 7:37 pm
Posts: 4554
Oh. Yeah you can't return it. So if you really want to check other hardware (which implies you have spares/multiples of the following things to test). Also check them without the video card installed. You can run on the integrated graphics.

  • Run Memtest on each RAM module
  • Run chkdsk on the primary drive, swap the cable, or try another port
  • Use another power supply that satisfies the power requirements
  • Use a different motherboard

I'm under the naive impression that CPUs rarely fail to the point where I don't bother testing it.

If all of those pass, return to manufacturer and explain kindly to ASUS your situation. See if you can get a refund out of them.


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Tue Apr 02, 2013 11:42 am 
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Asus has a good warranty. I would suspect that the power supply is crapping out under stress of running games. I would switch it out with a known good psu, borrow a friends to see if it is in fact dieing.

Nasty


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Tue Apr 02, 2013 12:21 pm 
Clawhammer
Clawhammer

Joined: Sun Jun 18, 2006 7:37 pm
Posts: 4554
I'm going to retract the whole thing with removing the video card and using the integrated graphics when testing. I just realized that some of those tests actually need it and I don't see any harm in keeping it in otherwise.


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Tue Apr 02, 2013 6:30 pm 
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Is this the only card that has ever been in the system?


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Wed Apr 03, 2013 6:21 am 
[Team Member]
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Joined: Sat Jun 26, 2004 4:31 am
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Location: Home Sweet Home
If you have on-board video, shut it off in the bios and uninstall the driver for it.

To get a clean install of the video driver, I use this method and it has never failed:

Download the latest driver for your card. Download and install Ccleaner.

Shut off the anti-virus.

Use Control Panel app to uninstall the driver, say no to reboot.

Find the video card driver folder, delete it and empty the recycle bin.

Run the registry section of Ccleaner, scan and fix all.

Reboot the pc.

Cancel both popups.

Shut off the anti-virus.

Install the new driver and reboot as required.

Your video card should run fine at this point, if it don't it could be either the power supply or the PCI-E slot. Try a different PCI-E slot if the issue persists.

Get back to us on the results of your efforts.

Nasty


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 Post subject: Re: Stability problems with Asus 670 Video Card
PostPosted: Wed Apr 03, 2013 5:33 pm 
Coppermine
Coppermine

Joined: Mon Oct 12, 2009 4:47 am
Posts: 676
Seems like a whole lot of extra work right there. I've always just installed any drivers like normal and never had a driver problem, ever.

You had RMA'd the card so you had two cards in the same pc with the same problem. OBVIOUSLY it's the pc, like someone said how is your psu? How many watts? How old? Brand? I always go name brand on my psu's. Always Antec. Best brand out there.

Got at least one friend maybe that would let you pop in your card into their pc?


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