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 Post subject: My sister's laptop has an audio problem...
PostPosted: Mon Sep 24, 2012 8:40 am 
8086
8086

Joined: Thu Jul 05, 2012 7:55 am
Posts: 21
My sister's laptop [Dell Inspiron M5110] has the oddest of problems,
When you plug in headphones, both the headphones and the speakers play,
and when I go into the properties [control panel, hardware and sound, sound]
it shows the speakers and headphones under the same icon, also there was a
new device called communication headphones. Stumped, I googled the problem,
and multiple forums said to disable the communication headphones. but that has
not worked. Help?


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 Post subject: Re: My sister's laptop has an audio problem...
PostPosted: Mon Sep 24, 2012 8:46 am 
Clawhammer
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Joined: Fri Sep 23, 2005 6:22 pm
Posts: 4406
Location: In the closet
Did you/she install another audio driver over the existing? If the OS is Win7 it may have installed a headphone driver without you even knowing in the background. Sound drivers can be very finicky and Win7 is notorious for taking control and thinking it knows best. When in doubt, uninstall what you have install the latest and greatest. That'll fix ya!


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 Post subject: Re: My sister's laptop has an audio problem...
PostPosted: Mon Sep 24, 2012 2:29 pm 
Thunderbird
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Joined: Sun Dec 30, 2007 6:17 pm
Posts: 923
Location: Phoenix, AZ
Does it behave this way with a different set of headphones?

No yellow/red flags in Device Manager, especially the audio/sound?

No Problem Devices listed in MSINFO32 (System Information in Win7) under the Component tab?

Carefully check settings in both the audio driver and Windows sound.

I would uninstall and then install the latest audio driver. [or use the Intel auto-updater to detect and provide the real latest IDT audio driver. Note: It is possible Dell has disabled some of its bells and whistles in its driver version.]

It is possible that some wiring may be shorted not allowing the laptop to detect headphones being plugged in to disable the laptop's speakers.


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