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 Post subject: Posting Tips... or... how to get good help!
PostPosted: Mon Jul 26, 2004 10:49 am 
In the lab!
In the lab!
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Joined: Sun Jun 06, 2004 10:47 am
Posts: 831
Location: Secret Laboratory
In order to get the quickest and best help with your computing problems we ask you to remember these few tips when you make a post here in the Free Clinic...

:idea: Please DO NOT post your e-mail address or any other contact information requesting help
:idea: Please provide your system specs
:idea: Include all relevant hardware model numbers
:idea: Also include software versions
:idea: Please provide background information that might be relevant

Here an example...

Bad - I have a laptop that won't boot into windows, help!

Good - I have a Dell Inspiron 8600 with a 1.5GHz Pentium M, 256mb ram, 32mb GeForce FX Go5200 video and Windows XP Home that won't boot. I recently upgraded the video drivers from the default ones that came with the laptop to ones I downloaded off of the nVidia website.


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 Post subject:
PostPosted: Fri Sep 30, 2005 3:29 pm 
In the lab!
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Joined: Sun Jun 06, 2004 10:47 am
Posts: 831
Location: Secret Laboratory
I just want to thank you all for doing such a good job. I've been watching the theads and everyone seems to be doing pretty well overall at posting good questions.

Thanks!


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 Post subject:
PostPosted: Tue Dec 19, 2006 1:22 pm 
Boy in Black
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Joined: Thu Jun 24, 2004 1:40 pm
Posts: 24339
Location: South of heaven
I'd like to add points that will also assist in getting you good help from the Clinic:

:idea: Good titles - It's obvious that you need help, so title your post toward what you actually need help with.

Example:
Bad: I need help!!!! Hurry please!!!!
Good: My computer keeps shutting down.

:idea: Lack of run-on sentences - reading one long sentence that should be 3 paragraphs, jumping from topic to topic, is very hard to follow. Structure the post with punctuation and paragraph breaks if needed. If you go from a blurb about a CPU to a PSU, that deems break worthy.

It just makes it much easier to follow what's really happening. Otherwise, readers attempt to weed out how we got from a mem test to sawing off the back of the computer.


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 Post subject:
PostPosted: Wed Nov 12, 2008 6:06 am 
Malware specialist
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Joined: Sun Apr 03, 2005 12:49 pm
Posts: 11696
Location: Kansas City, KS
Something that I've seen that needs to stop!

If someone is having a problem with their system, please do not post help and then ask them to PM you if they have any problems performing the steps you list. This is counterproductive since there is a forum here. This also does not help anyone with a similar problem.

Thanks for your anticipated cooperation.


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 Post subject:
PostPosted: Fri Apr 10, 2009 7:41 pm 
Malware specialist
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Joined: Sun Apr 03, 2005 12:49 pm
Posts: 11696
Location: Kansas City, KS
(stole the following post from cup, thanks cup :D )

Here in the Free Clinic, we deal with many different iterations of Windows operating systems.
Each has its own nuances - what works on one might not work on another, things are in different places, some features may or may not be present in your version.

Post your OS family, version, bit-level (32- or 64-bit), and service-pack level.

Bad examples (and, what's missing):
"I have XP" ((is it Home, Pro, Media Center (2002, 2004, 2005?) RTM (no SP?) SP1, 2, or 3?)
"it's Vista" (Home Basic, Home Premium, Business, Ultimate? 32- or 64-bit? RTM (no SP?) SP1? soon, we get SP2.)
"Windows 2000" (there are four service packs to deal with.)
"Server" (if you're posting a Server question, you know how many variants there are.)

Good examples:
"XP Home, service pack 3"
"Vista Home Premium (32-bit), SP1"
and so on.

The same goes for any software (be it Microsoft's, or a third party's) - the more version-specific you are in your post, the better.

Complete information helps to better help you.
Thank you for your co-operation,
Cup


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