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You: I'm trying to figure out what the cheapest way is I can get unlimited 4G data for devices is.
Rose: I'm more than happy to assist you. Can I ask for your name please?
You: joel
Rose: Hi Joel.
You: do you even offer that at all? seems like there's still a cap on data of 10gb
Rose: Do you have to with you?
You: ...
You: I want to be able to use it as my only internet access, and download like 4000 terabytes a month.
You: like for my main computer and laptop
Rose: Okay, do you have Internet device?
You: no
Rose: In that case, I like to suggest you T-Mobile® 4G Mobile HotSpot - Refurbished device.
You: k
You: how much is that
Rose: It will cost you only $79.99 and you will get 4g speed.
You: k
You: so do you have any unlimited data plans for that device?
Rose: Its a pre-paid device.
You: or is it 10gb with throttling after
Rose: In prepaid, you get many advantages, no taxes on the monthly plans, no credit check, no contract, and you have the freedom to change the plan whenever you want.
You: ya
You: i know.
You: so
Rose: I like to inform you that, we have a $50.00 unlimited plan./
You: 10GB with throttling is the most data I can get at a time?
Rose: If you want then you need to with the contract.
Rose: Then you are able to use 10GB data with 4g speed.
Rose: You will get 42MBPS speed.
You: but it has throttling after that, right?
Rose: Yes, you are right, after 10GB you will get 3G speed.
Rose: May I know your ZIP, so I can check the coverage in your area?
You: 40165
You: not important, Rose.
Rose: Thank you, let me check.
You: I gotta know if you have unlimited data ANYWHERE.
You: Not EVERYWHERE.
Rose: I like to inform you that, you will get 4G Speed.
Rose: I like to inform you that, after 10Gb you will get 3g unlimited speed.
You: okay....
You: do you have any unlimited data plans without throttling at any point?
Rose: With the 3G you will get 35MBPS speed.
Rose: I am sorry, we dont have this plan.
You: do you have any 4G unlimited data plans without throttling at any point?
Rose: We have four data plans, Unlimited Plus for $20/mo (unlimited data with 2 GB of high speed), Unlimited Nationwide 4G for $30/mo, Unlimited premium for $35/mo (unlimited data with 5 GB of high speed) and Unlimited Ultra for $65/mo for (unlimited data with 10 GB of high speed).
Rose: These are phones data plan.
You: but hook a device up to it and it's a capped plan with throttling afterwards?
Rose: Let me send you a link for data plan for that device.
You: same with hooking the internet device up to the computer and it's the same thing?
Rose: Please click here to access.
Rose: Were you able to access the link?
You: You just sent me a link with a page full of capped plans.
You: Where's the link to unlimited data plans for computers and laptops?
Rose: These all plans we have.
You: ah
You: so I'd just have to keep buying data in chunks at a time?
Rose: Yes, you can buy the device.
You: data, not device.
Rose: You will get free activation + free shipping/
You: Talking about data.
Rose: Once you get the device then you need to activate it online and at the same you can select any data plan.
You: any data plan meaning an uncapped data plan for laptops?
Rose: I like to inform you that, if you unhappy with the device then you can return the device.
You: I'm unhappy now.
Rose: You will get the same plan at the time activation.
You: UNLIMITED DATA PLANS.
Rose: I sincerely apologize for the inconvenience caused.
You: UN. LIMITED.
Rose: I do understand that, however, we are offering only these plan.
Rose: I like to inform you that, you will get unlimited data, however after some data speed will reduce.
You: ya
You: looks like that's as good as it's going to get with t-mobile.
You: also
You: thanks
You: do you have a link to the refurbished device?
Rose: You are welcome.
Rose: Shall we proceed with the order while I am on chat.
You: no
You: no way
Rose: Please click here to access fro device.
Rose: Were you able to access the link?
You: Is that the best one, or is the laptop stick better?
You: the rocket
You: 3.0
Rose: Mobile hotspots offer greater flexibility for connectivity than a laptop stick, since you can connect multiple devices to the Internet at the same time. Mobile hotspots are "always on" and connected to the network, similar to a tablet or smartphone. A mobile hotspot user must be aware of battery life though; unlike a laptop stick which is powered by a laptop, a mobile hotspot has a rechargeable battery.
You: this thing
You:
http://www.t-mobile.com/shop/phones/det ... 84b620c285You: Sonic or Rocket better?
Rose: I like to inform you that, you can connect 5 device at a time.
Rose: Rocket is just for the laptop.
Rose: Mobile hotspots offer greater flexibility for connectivity than a laptop stick, since you can connect multiple devices to the Internet at the same time. Mobile hotspots are "always on" and connected to the network, similar to a tablet or smartphone. A mobile hotspot user must be aware of battery life though; unlike a laptop stick which is powered by a laptop, a mobile hotspot has a rechargeable battery.
You: It's USB. I'm pretty sure USB still works with other computers.
You: Can I use the Sonic hotspot while it's still plugged in?
Rose: Yes, you are right, it will work with the other computers.
Rose: Yes, you can use.
You: ok
You: thanks
Rose: You are most welcome.
Rose: Is there anything else, I can help you with?
You: can you tell me if there are any fees on top of the monthly charge for the Overage-free Ultra?
You: taxes, etc
Rose: This is contract plan.,
Rose: No, there is no Overage-free charges.
Rose: With the contract, there is tax.
You: ah HA
Rose: In prepaid, you get many advantages, no taxes on the monthly plans, no credit check, no contract, and you have the freedom to change the plan whenever you want.
You: so what is the total monthly amount for the 10GB Overage-free Ultra plan?
You: Can you hear me now?
Rose: As taxes and surcharges are regulated by the city and state where you live, I'm unable to provide an exact amount. However, a safe estimate would be about 6% to 28% more on your monthly bill. The exact amount regarding Sales tax will be displayed in the checkout prior to you confirming your order.
You: So is it just sales tax?
Rose: Yes, you are right,.
Rose: Shall we proceed with the order while I am on chat.
You: or are there other local, county, or state fees?
You: no
You: already said I'm not checking out today.
Rose: No, there is no extra charges.
You: Just researching.
Rose: Okay, I am sorry for that.
You: Is sales tax just charged on the device or is it charged on the monthly charge, too?
Rose: It will charge you on your monthly bill.
Rose: With the contract you will get free deice.
Rose: Device*
Rose: A credit check will be performed after you enter in your personal information and proceed to checkout. After the credit check you will be notified if a security deposit is required. If a deposit is required we can go ahead and proceed with the purchase with the additional deposit amount if you choose. We do not deduct the amount of the deposit automatically. If the total due amount shows $0, that means that no deposit is required and you do not need to pay anything today.
You: You sent me a link for an $80 device.
Rose: Yes, however its a no contract.
Rose: If you want to go with the Classic – Overage-Free Ultra plan, its a contract plan.
You: How much is it if I used the non-contract version.
Rose: It will cost you only $80.
Rose: Once you get the device then activate it online and select the no contact plan.
You: How much is the Overage-free Ultra if I didn't go with a contract?
Rose: All you need to place the order for device.
Rose: It will cost you only $50.
You: The overage-free ultra plan is $50 monthly?
Rose: Its also a contract plan.
Rose: Please scroll down then you are able to see no contract plans.
You: The maximum amount of data in those monthly pass plans is 5GB.
You: And they completely cut off access after the data is used up.
Rose: Yes, you are right.
You: So I want one that will at least give me data access.
Rose: After 5GB you will get 3G speded.
Rose: Speed*
You: So it's a 5GB with post-throttling plan?
You: Why would anyone get the Overage-free Premium contract plan when they could get the 5GB month pass?
You: They both give you 5GB of 4G data with 3G access thereafter.
You: I mean, you get a free device if you go with the contract, so it has that going for it.
Rose: I like to inform you that, contract length is 2 year.
You: what's the penalty if I end it after 12 months?
Rose: With the contract, the credit will run and there is cancellation fee up to $200.
Rose: However with the prepaid, you get many advantages, no taxes on the monthly plans, no credit check, no contract, and you have the freedom to change the plan whenever you want.
You: What's the cancellation fee if I go with the Overage-Free Ultra with the free device?
Rose: Then you have to pay $200.
You: You sure that's for 12 months?
Rose: Our early termination fee starts at $200 and will be prorated based on the number of days remaining on the service agreement. This fee will apply to all new and renewing service agreements that are canceled after the first 30 days of service.
You: okay well, 365 would be the remaining days if I cancelled after 12 months.
Rose: I like to inform you that, its starts for the $200 - $400.
Rose: Its depend on the credit history.
You: mine's perfect.
You: So how much would it be if I cancelled with 365 days remaining on the contract?
Rose: I am sorry, right now, we can commit on that.
You: You don't have to commit on anything. I'm not buying anything today. Just give me an estimate.
You: Is there a maximum amount charged for early termination?
Rose: You need to contact customer care for that.
You: you serious?
Rose: They have access to check the information and provide information.
You: Here I am asking how much your product costs, and you're sales, in charge of telling people how much to pay, and you can't tell me how much you're going to charge me for a product?
Rose: The price of the device is $79.99.
You: -_-
You: Early termination charge, Rose.
Rose: For the cancellation charges you need to contact customer care.
You: YOU need to contact customer care.
Rose: I would suggest you please contact our Customer Service Center at 1-877-453-1304 for assistance with this.
Rose: Shall I send you a link to chat with Customer Care representative so that you do not have to call them?
You: yes
Rose: Please click here to chat with Customer care.
Rose: Were you able to access the link?
You: yes
Rose: Great!
Rose: Is there anything else, I can help you with?
You: yes
You: no
You: sorry
Rose: Thank you for your precious time,it was wonderful talking to you, have a lovely evening.
You: maybe you should wait until I find out how much early termination would be
Rose: Thank you for choosing T-Mobile, if we can be of further assistance, please contact our Sales Department at 1-800-TMobile (1-800-866-2453), or return to
http://www.t-mobile.com.
You: so that you know how to do your job
Rose: Sure, please take your time.
Rose: I am here with you.
Rose: I haven't heard from you for a while. Do you need further assistance?
You: still talking with Aaron.
Rose: Alright, take your time.
Rose: I haven't heard from you for a while. Do you need further assistance?
You: Still talking more with Aaron.
Rose: I like to inform you that, I can't hold a chat for a long time.
Rose: Once you done with the Aaron then you can contact us back via chat or call.
Rose: Thanks for the information.
Rose: Is there anything else, I can help you with?
You: no
You: kthxbai
Rose: Thank you for choosing T-Mobile, if we can be of further assistance, please contact our Sales Department at 1-800-TMobile (1-800-866-2453), or return to
http://www.t-mobile.com.
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to !Aaron V.
Joel96: early termination
!Aaron V: Hi Joel! Welcome to T-Mobile live chat where we value your business. This is Aaron V. with ID# 1450742. How can I help you regarding the early termination fee?
Joel96: How much would it be if I got the Overage Free Ultra contract and cancelled after 12 months?
!Aaron V: I'll be glad to assist you with the early termination fee. Let me pull up the account first.
!Aaron V: The number you provided (502-435-5111) does not appear to be a valid T-Mobile number. Can you double-check what you gave when you chatted in?
Joel96: I know. I'm not a current customer. I'm a prospective customer. You don't give prospectives any option for contacting T-mobile about early termination.
Joel96: Sales didn't know how much it would be.
!Aaron V: I see. If it's more than 180 days remaining on the contract, the early termination fee is $200.00.
Joel96: Flat? No prorating?
!Aaron V: If it's 91-180 remaining days on the contract, the fee is $100.00, if it's 30-90 days, that will be $50.00 and if it's less than 30 days, the fee is $50 OR the amount of the customer’s monthly recurring charges, whichever is less.
Joel96: It would be 365 days remaining.
!Aaron V: That will be $200.00 if it's 180 days and more.
Joel96: So anything after 91 days remaining on the contract would be $200?
!Aaron V: That will be after 180 days.
Joel96: I mean any remaining days more than 91 would be $200?
!Aaron V: I mean anything under 180 days remaining the fee is $200.00.
Joel96: As in, I've been on the plan for 21 months, and cancel.
!Aaron V: If it's 91-180 remaining days on the contract, the fee is $100.00.
Joel96: okay
Joel96: I'll tell sales
!Aaron V: It's been my pleasure chatting with you Joel. Would that be all for today?
Joel96: yes
!Aaron V: Thank you for choosing T-Mobile Chat, we value your business! Have a great day!