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 Post subject: Samsung = junk
PostPosted: Sat Oct 31, 2009 7:31 am 
8086
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My 932BW LCD lasted a whole year and half then it died.Sent it in for repairs and now I got a pos with dead pixels and when watching video there are red flashing dots.

I spent $200.00 on a worthless LCD from a company that can't even fix right as they sent me one that has problems and is all scuffed up.I will never buy another Samsung product again.

DO NOT BUY SAMSUNG AS THEY MAKE JUNK!


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PostPosted: Sat Oct 31, 2009 11:14 am 
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out of curiosity did you purchase at a retail store? or on line
was it new or refurb?

not saying that they are a great product just wondering where you purchased the junk from. Perhaps it had already been "fixed" once an you got it the second time is what I am asking.


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PostPosted: Sat Oct 31, 2009 1:04 pm 
8086
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whathuhitwasntme wrote:
out of curiosity did you purchase at a retail store? or on line
was it new or refurb?

not saying that they are a great product just wondering where you purchased the junk from. Perhaps it had already been "fixed" once an you got it the second time is what I am asking.


I purchased it new from Best buy.The one I sent in looked like it was new and the one I got looks well used.


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 Post subject:
PostPosted: Sat Oct 31, 2009 1:08 pm 
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best buy's service sucks, that might be why. My dad bought a high-end Samsung monitor (he's a graphic artist), and it's got beautiful quality, and no problems at all.


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PostPosted: Sat Oct 31, 2009 1:20 pm 
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best buy is notorious for sending out customer returns as new at least here they are

I would try to return to the store and get the manager to swap it out local instead, typically you can get them to work with you if you make a scene.


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 Post subject: Re: Samsung = junk
PostPosted: Sat Oct 31, 2009 5:29 pm 
Team Member [Top 500]*
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CRIME_INC wrote:
My 932BW LCD lasted a whole year and half then it died.Sent it in for repairs and now I got a pos with dead pixels and when watching video there are red flashing dots.

I spent $200.00 on a worthless LCD from a company that can't even fix right as they sent me one that has problems and is all scuffed up.I will never buy another Samsung product again.

DO NOT BUY SAMSUNG AS THEY MAKE JUNK!


I just can't agree with the last part as to Samsung being junk. My first Samsung was a Syncmaster 213T which is now maybe 7 years old. For 7 years it has run 24/7 pretty much other than screen saver modes where the monitor is still running. The monitor still runs just fine on my everyday machine and has been through about 3 everyday machines.

My workstation which is 4 years old runs with a pair of Samsung 915N monitors and also runs about 24/7 and never a problem one with those two monitors.

The wifes machine which is about 2 years old runs with a Samsung 216BW and has run just fine also 24/7 for a few years.

Now of those 4 monitors which run 24/7 other than occasional shutdown for maintenance those monitors run just fine and always have. Never a dead pixel, never a problem one.

Also have a few Dell monitors which run just fine but here nor there.

The point is that Samsung makes a good product. The fact that you had a bad experience with the product does not mean Samsung makes junk. It means you were one of a few who had a bad experience.

Therefore don't make a rash statement that you can't back up with reviews supporting your claim.

Ron


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 Post subject:
PostPosted: Sat Oct 31, 2009 9:16 pm 
Willamette
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I must agree with Ron on this one. I currently have a Samsung SyncMaster 943swx 18.5" monitor that is just perfect and does everything that I want it to. It has no dead pixels, and has worked right out of the box since day one.
I recently had an experience that was parallel to yours with a new Corsair PSU that I purchased from NewEgg nearly three weeks ago. I had always used PC Power & Cooling PSUs on all of my personal computer builds, but this time (due to a lack of availability of PCP&C PSUs at NewEgg's site--what is that about, BTW?) I went with a Corsair TX650 PSU as part of a system that I built for a co-worker. This PSU appeared to be a quality unit and seemed to work fine when I connected it to the motherboard and other system parts, but twenty or so minutes after powering up the system for the first time (so I could double-check all of the BIOS settings on the Biostar TA 790GXE mobo in this build), the system shut itself down. Suspecting a possible overheating issue, I followed the motherboard manufacturer's troubleshooting steps in the manual, and when that failed, I called Biostar's tech support line. The Biostar rep had me try several things, but nothing seemed to help, so they emailed me a link to an online RMA request to begin the RMA process, and I proceeded to fill it out.
Later that evening (after the system had been off for a couple of hours), I decided to turn it back on and check the hardware monitor section of the BIOS. That is where I found the PSU's +5V rail reading at +4.085V. Since I had another PSU handy (a PCP&C 750W PSU from a rig that I built back in June), I swapped out the power supply and found that the Corsair PSU was indeed the problem as the PCP&C PSU was putting out +4.896V on its +5V rail and the system ran indefinitely without incident.
So I called Corsair's support line and informed them that I had received a defective PSU of theirs and would like to RMA it. When I told them the relative +5V rail readings of both their 650W PSU and the PCP&C 750W PSU (I didn't tell them the actual manufacturer of the 750W PSU), they agreed to get the RMA process initiated without delay. I told them that I recognized that their PSU was a quality product and that I would give a different PSU of theirs a try. After I got off of the phone with Corsair, I ordered a Corsair VX550 W PSU from NewEgg. When it arrived, I put it into the new system, and found all its voltage readings to be well within proper specifications in the mobo's hardware monitoring section (even better than the PCP&C PSU that I had put in it).
The fact of the matter is that every manufacturer of any PC component has a defective product from time to time. Because of this, rather than send the defective product back to NewEgg (and get a refund minus the "restocking fee"), I am willing to give the manufacturer the benefit of the doubt and give them the chance to make it right with me (I have sent the defective PSU back to Corsair and am waiting for them to send me a replacement) and I am also willing to try another one of their products in its place. More people should be willing to do the same.


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 Post subject:
PostPosted: Sun Nov 01, 2009 1:15 am 
Klamath
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Sounds like you got a bad monitor. But I can't agree that Samsung makes poor products. I use a 245T monitor for my computer and have a 46" LCD TV, both Samsung, and couldn't be happier. The vast majority of feedback I've seen on Samsung products has been very positive.


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 Post subject:
PostPosted: Tue Nov 10, 2009 10:15 am 
8086
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Joined: Fri Jun 09, 2006 6:22 am
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Location: Maitland Nova Scotia
Samsung = Quality,,Bestbuy = Junk! I've got over 100 customers and 5 Samsung monitors in my house alone that proves your opinion to be Misguided by a Bad retailer. I wouldn't buy a penny card of matches from Bestbuy so next time try Newegg or Fys and see just how Good Samsungs products and Warranty is.Samsung & LG is my LCD of choice and out of all including my P2370 is nothing but Perfect and not 1 Dead Pixel. Sorry you've had a Bad buy with your Samsung,,but I would contect Samsung themselves and see how Fast they Rectify your problem.

P/S: Luck,,if you Contact Samsung directly,,you won't need Luck


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 Post subject:
PostPosted: Tue Nov 10, 2009 11:42 am 
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While I like Samsung products, their customer service is atrocious.

When I called asking for the procedures to send in my hard drive I got transferred four times and spent over an hour on hold.

Here is how it went.

Dispatch>General Products>Hard Drives (they don't handle RMA's here)>TV department!?!>RMA department


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 Post subject:
PostPosted: Tue Nov 10, 2009 2:23 pm 
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I <3 Samsung

My family had a very very old syncmaster that died one day on us. We called samsung and they told us they didn't carry the model we had anymore .... so they sent us a brand new one that works great today on the family pc.


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 Post subject:
PostPosted: Fri Nov 13, 2009 7:26 am 
Coppermine
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I'm about to back up Samsung and my monitor died.........

My Syncmaster lasted about 9 months then just died. Went online to see if I could figure out what was wrong and was told to just call 1 800 SAMSUNG and get it taken care of.

The operator told me if it died within 90 days they will send me a brand new unit. If it's beyond 90 days they will send me a refurb and if no refurbs available which was my situation, they will pay to have it repaired.

I mean, it didn't cost me a dime as they emailed me the UPS label to attach to the box I sent the monitor out in. Two weeks later the monitor was on my doorstep fixed and working perfectly. THIS is why I tell people don't waste money on Best Buy's fix programs and such when it comes to Samsung cause Samsung already offers it for free. The operator from Samsung who laid this all out for me said these rules are good for THREE YEARS after purchase and oh, btw.......I didn't have a receipt.


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 Post subject:
PostPosted: Tue Dec 08, 2009 8:54 am 
Bitchin' Fast 3D Z8000
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I have a synchmaster that I purchased for the ability to rotate the screen. It is a nice monitor but has a huge issue that I have only now come to notice.

You see I had mine on a large UPS and it is NEVER switched off. I never had a problem UNTIL my ups batteries went bad. The DVI input does not function anymore. The monitor cannot detect the video timings and from what I have read its a known issue with either (yet again) bad caps or a bad part of a board. The VGA connector works fine and Im using it that way. What is insane is that there has been a large amount of people asking what happened and then getting 'hacks' that fix it by lowering the timing manually on the card.

Because I had it on a UPS and didnt know about the issue there is nothing to be done. I will just use it until the vga goes and then switch to someone else (dual monitors both are samsung but not rotational)

V


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 Post subject:
PostPosted: Thu Jan 21, 2010 1:47 pm 
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I'm with the Samsung Supporters...

I'm running their washer and dryer, a 24" 245T, one of the 52's, a 46 and a 42 (all LCD).

I also just got a 26" LCD for my dad for Christmas and he RAVES about the picture quality. Both my blu ray players are Samsung also and they're awesome.

I did take a bit of an issue with their service people, mind you, when the 52 HDMI connectors went on the fritz the same week the warranty expired on it... but that problem self corrected so though it's in the back of my mind I've been thoroughly impressed with ALL my Samsung purchases.

Sorry OP that you had a bad experience... but give peace a chance.

eno


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