99.9999999999999999 % of the time when you get a "limited access" email from pay pal, its not from pay pal. Its a scammer.
now having said that
all you should have to do is call the number on their CONTACT US tab on the web page, that YOU TYPED IN WWW.PAYPAL.COM
, not the url you clicked on from an email EVER.
I have never had a time when I could not get an issue unscrewed while on the phone with them. Typically just requires you verify your name, last 4 of social or a security question. Anything else reeks of identity theft!