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 Post subject: msi a diamond in the rough
PostPosted: Wed Sep 30, 2009 5:53 pm 
8086
8086

Joined: Tue May 08, 2007 12:01 pm
Posts: 2
I got an MSI u123 in August, around $300, nice netbook, fast battery lasts longer than I do.

Fast forward one month, a little problem, the fan made noise for the first 5 seconds when starting up. I did register the product and figured I would see about how good the service was, see I am the office cooler geek etc and people actually ask me to recommend computer products for them and service is certainly important.

I figured at 300 bucks maybe service would be so so, But that was not the case.

I sent in an e-mail on thursday afternoon, Friday morning I had an RMA number.

The next monday I overnighted it to the service center. tuesday morning I got an e-mail that the computer arrived intact and was being processed. Wednesday morning I got another note, we have found the problem and the computer is in the repair center. Wednesday afternoon, another note, computer is fixed and boxed for shipment. I received it on Friday afternoon perfectly repaired.

Long story short, I have spent much more and got much less in terms of service. This is one of the best service experiences I have every had.

Way to go MSI US.


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PostPosted: Wed Sep 30, 2009 6:00 pm 
Million Club [PC]
Million Club [PC]
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Joined: Sat Mar 28, 2009 11:38 am
Posts: 7690
glad you found a nice company with good service. I've also had great Customer service experiences with XFX, Asus, Cooler Master, G.Skill and Newegg of course as always.


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