Maximum PC

It is currently Sun Apr 26, 2015 3:32 am

All times are UTC - 8 hours

Post new topic Reply to topic  [ 2 posts ] 
Author Message
 Post subject: msi a diamond in the rough
PostPosted: Wed Sep 30, 2009 5:53 pm 

Joined: Tue May 08, 2007 12:01 pm
Posts: 2
I got an MSI u123 in August, around $300, nice netbook, fast battery lasts longer than I do.

Fast forward one month, a little problem, the fan made noise for the first 5 seconds when starting up. I did register the product and figured I would see about how good the service was, see I am the office cooler geek etc and people actually ask me to recommend computer products for them and service is certainly important.

I figured at 300 bucks maybe service would be so so, But that was not the case.

I sent in an e-mail on thursday afternoon, Friday morning I had an RMA number.

The next monday I overnighted it to the service center. tuesday morning I got an e-mail that the computer arrived intact and was being processed. Wednesday morning I got another note, we have found the problem and the computer is in the repair center. Wednesday afternoon, another note, computer is fixed and boxed for shipment. I received it on Friday afternoon perfectly repaired.

Long story short, I have spent much more and got much less in terms of service. This is one of the best service experiences I have every had.

Way to go MSI US.

 Post subject:
PostPosted: Wed Sep 30, 2009 6:00 pm 
Million Club [PC]
Million Club [PC]
User avatar

Joined: Sat Mar 28, 2009 11:38 am
Posts: 7690
glad you found a nice company with good service. I've also had great Customer service experiences with XFX, Asus, Cooler Master, G.Skill and Newegg of course as always.

Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC - 8 hours

Who is online

Users browsing this forum: No registered users and 2 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group

© 2014 Future US, Inc. All rights reserved.