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 Post subject: ZipZoomFly... Not what it used to be
PostPosted: Tue Jun 16, 2009 8:37 am 
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So the processor in my wife's computer decides to takes a crap. I check out ZZF and see what they have. They've got the CPU I'm looking for at $249 with free shipping, and Newegg is $5 dollars cheaper but no free shipping. I decide to go with ZZF since I've had nothing but good experiences with them in the past. What a mistake.

I place my order and get a tracking number. I'm still waiting for my order to arrive in the mail and I find out that ZZF reduced the price on the CPU I bought by $35. I call them up, talk to a very bitchy CSR, and proceed to ask to talk to a manager. Manager gets on the line, and you can tell he's a bitch too. He proceeds to inform me that they don't do price adjustments under any circumstances. It's not "company policy" he says.

Now, while I understand a company is there to make money first and foremost, and they are not legally bound to price adjust anything, it still sucks that a company in which you spent hundreds if not thousands of dollars at will not cut you some slack and kick back the $35 dollar price difference in a good faith attempt to keep you as a customer.

This is a very different company today versus when I first started shopping with them five or six years ago. Needless to say, Newegg will (and should have been) be my first stop for future purchases. Unless Amazon comes calling first. Lately, they've been running some fantastic deals on their electronics.


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PostPosted: Tue Jun 16, 2009 8:43 am 
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Yeah, ZipZoomFly has degraded quite a bit these last few years. I honestly haven't ordered a single thing from them since I started hearing bad things.

I'm surprised you actually got someone to talk to, last time I ordered I had to send about seven e-mails before they finally agreed to call me.


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 Post subject:
PostPosted: Tue Jun 16, 2009 9:12 am 
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hackman2007 wrote:
Yeah, ZipZoomFly has degraded quite a bit these last few years. I honestly haven't ordered a single thing from them since I started hearing bad things.

I'm surprised you actually got someone to talk to, last time I ordered I had to send about seven e-mails before they finally agreed to call me.


:yeahthat:

I won't use them any more either. And I'm not too far off from cutting Tigerdirect out as well.


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 Post subject: Re: ZipZoomFly... Not what it used to be
PostPosted: Fri Jun 19, 2009 5:39 am 
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garetjax wrote:
I place my order and get a tracking number. I'm still waiting for my order to arrive in the mail and I find out that ZZF reduced the price on the CPU I bought by $35. I call them up, talk to a very bitchy CSR, and proceed to ask to talk to a manager. Manager gets on the line, and you can tell he's a bitch too. He proceeds to inform me that they don't do price adjustments under any circumstances. It's not "company policy" he says.


I might have canceled the order or denied the shipment; especially if people were snotty.

Funny, I haven't ordered from them in a while.
Newegg usually has everything I need. I'll go to ZZF and they don't.


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