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 Post subject: Avira Support for AntiVir Premium is the Worst
PostPosted: Sun May 24, 2009 11:57 am 
8086
8086

Joined: Fri Aug 31, 2007 7:19 pm
Posts: 6
I purchased AntiVir Premium several times because the app counts each time it is installed and I have performed a clean install quite a few times while using Windows 7 Beta and RC 32bit and 64bit. I recently tried to contact Avira requesting that they reset my serial or provide me with a new one so I don't have to keep purchasing their product. I sent two e-mails and only received an automated response. I waited one week before sending the second e-mail.

Because I received no additional response, I went to their forum to request help. I was given the e-mail address I already had and read that I was to send additional info. I did and still no response. I went back to the forum and complained a bit more. No response. Since May 14 2009, I sent at least three e-mail with the requested info and have yet to receive a response from customer support. They take my money as payment for their product and give no support.

Angry and frustrated.


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 Post subject:
PostPosted: Sun May 24, 2009 1:06 pm 
team psycho or sumthin
team psycho or sumthin
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Joined: Mon Aug 09, 2004 2:58 am
Posts: 6498
Location: I live on the verge of insanity
I take it that you paid with a credit card, contact your CC company and start the process of reversing the charges.


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 Post subject:
PostPosted: Sun May 24, 2009 1:31 pm 
8086
8086

Joined: Fri Aug 31, 2007 7:19 pm
Posts: 6
Thanks for the suggestion.

It was paid for three months ago.


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