This is copied from my post at the URL Commport:
I thought it should be posted here too.
I'm writting this after working on a clients computer who had payed $65 for the geek squad to fix her computer.
The customer is a 55ish year old school teacher, she uses her computer mostly for storing and printing pictures of her family. Her computer started taking 5-10 minutes to boot up and she had no idea why. So like any computer illiterate person, she went to Best Buy to have them diagnose the problem. They told her it was $65 just to look at it. Fair enough, she pays.
Twenty minutes later they track her down in Best Buy and tell her that her hard drive is completely dead and nothing is recoverable. The lady almost starts crying because all of her family pictures, and pictures of her 5 year old grand daughter are on this computer. They apoligize and tell her there is nothing they can do, but guess what? They have some AWESOME deals on new tower systems!
They immediately drag her to some of the new computers under $1000, and give her the service plan sales pitch. They also offer as a service to take her old computer and discard of it legally so she doesn't have to pay someone to take it.
The lady chooses not to purchase a new system.
Through a friend of a friend, the system ends up in my office. I'm expecting the worse, a dead drive with unrecoverable data.
First thing I do is open the case. Cob webs everywhere. You can tell that no one has ever open this case in years, if ever.
I then boot up to see if the BIOS detects the drive. It does, this is good because I now can likely recover her data. I let the system boot up into safe mode. No problems, no loud ticks, nothing. Odd...I shut down and install a spare drive as slave, and boot back into safe mode. I then copied all her 'My Documents' which contained everyone of her photos onto the slave drive.
This took about 15 minutes and I had her with a CD with everyone of here 'unrecoverable' files. The lady was speechless. I sent her home, but kept her computer to see what the real problem was.
I ran Adaware with the latest updates and found 160 registry values, and multiple folders and hundreds of files. I removed them all, and rebooted into safe mode again. I ran Adaware a second time and found some of the same items. Time for Spybot..
I then uninstalled Adaware, and installed the latest version of Spybot. I ran a scan as the system started up and it cound another 15 folders/files. I fixed them, and then rebooted in WinXP regular mode.
The computer is fine.
Geek Squad is a POS for taking advantage of this lady. I told her to go into Best Buy and make a huge fuss. She is going to.
Thanks Geek Squad, I know have a new loyal client!