apparently, you don't need one qualification to work for them. Not ONE! NOT EVEN A+!
You are absolutely right on this, one of the serious problems with the best buy system of hiring for geek swaud, is rather then having the actualy senior/manager of the department hire them, the sales managers are responsible for it. I started working at Geek Squad about four months ago.
I totally do understand the orginal posters comments, sadly its true there are many problems with the geek squad located in best buy.
There is no standard for equipement/diagnosis software. What we have is what we make/use ourselves, I am currently in the process of making a CD for some of the jobs we do in the back.
The fact any idiot can be hired there is very troublesome I come from a background of A+ "Like it means anything anymore" about 1 1/2 years of computer repair at a Voc school *ran out of money* and about 6 years experience in the "field". I have been there for 4 months, there is about 12 people that work with me, I would rate my knowledge in the top 5. What is bad about that is, I know my knowledge is limited anyone with below my knowledge should not be working back there.
Our pay ranges from $10-$20.
You really shouldn't base that experience on a basis of opinion on the company *not really try to defend them* because it varies so greatly from store to store its ridiculous. I have been to store 30 minutes away from mine and wished I had the tools/setup they did, and then when I visited Omaha I stopped by the store just to see how it was, and I couldn't carry a conversation with the 2 techs there, they were just DUMB *And this was in a HUGE city*.
Geek squad was a great company till Best Buy got a hold of them. There problem is they want to keep us "seperate" but don't, if they let us control our budget and allow us a nice area we could do business greatly. Great example: there is about 6 areas in best buy, each with its own manager, we have switched between 3 different departments in a year because they don't know who we should be controlled by.
So this wasn't really a rant or a defensive post, kinda more of an informative one *from me*.
HI btw I am eddie, nice forum, love the magazine.