JC's Demon Slayer wrote:
I never once said that this laptop has an upgradeable CPU, as you'd note, had you actually read each individual word, instead of every 5 or so. As you and I both proved, the manufacturer's post what the systems will, and will not, physically support. It doesn't say HP supports it, it says that the particular machine you're looking at supports it. It's just like EVGA or Gigabyte saying that a motherboard supports 4 SATA HDD's in RAID 0/1/0+1. EVGA and Gigabyte do not have to support the HDD's, if you connect them, but they do, however, have to support the motherboard, if there's an issue. Comprende? HP told him that the laptop itself doesn't support 2 HDD's, not that they don't, but that the machine itself doesn't. They lied to him, obviously, as the machine's motherboard and power connections were already set up for it. The only piece that wasn't there, was the HDD caddy. Sure, he could just let the HDD flop around in there, but that'd just be stupid, so he got a HDD caddy to make it not do that. I've caught OEMs in lies like that before, and have never received flak for it once, as I usually get some kind of an apology, whether free gifts or a verbal apology. They are absolutely under no obligation to tell someone a lie, whatever it may be. That would be illegal, and they know it. Point: They lied to him, he busted them, get over it.
I'm going to skip the CPU part, because when I wrote my original reply to the topic I meant to say "my" instead of "your". My laptop does in fact support a CPU upgrade.
He had to buy a caddy, in other words, he physically MODIFIED the machine to make it work. Yes, it could fit, but HP did not design the machine like that. Of course the company is not going to support what he did, I would tell the person the same thing. Most people buying computers are not technical people and are bound to screw something up (not saying the OP or you are not technical).
You also have to remember he called their customer service. They aren't going to tell him it supports two hard drives if there isn't a caddy already in there to support two drives (as the OP mentioned). I'm not arguing the fact that it won't work, I'm arguing the fact that he called customer service and asked whether it would work. They have to answer "no" because otherwise why didn't they just put a caddy in there to begin with? You had to order with two hard drives I assume (again I don't own this laptop) and then they would support the fact that it has two hard drives.
Anyways, I'm going to leave it at this. You think you are right, so whatever. I still think HP did the right thing.