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 Post subject: Few bones to pick with Acer.
PostPosted: Fri Apr 03, 2009 7:50 am 
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Product is an Acer Aspire 6920g.
Phenominal price for what's inside, however problems from the box, it wouldn't load vista, it hung up on the install, so i took it back the next morning and replaced it, then everythin seemed great for a couple days (mainly the installing games and stuff days) and then, problems hit. Keyboard, as i began to notice, was slow and unresponsive if i typed over a certain speed, fair enough, i want to get into server stuff in a couple years, good thing i do slow down, could help me make no mistakes, on i went.

Decided since they wouldn't give me an OS disc, i'd make the retarded 3 dvd 10gb acer restore so i can remove that hefty restore partition brining me from about 320gb to 265gb, wasted 8 dvd's because the backup "failed" and that was a waste of money, because i could have done something useful with those dvd's like a ultimate boot disc for a friend.

After a couple months, i seen an article here that the mobility series was at a possible failure rate, so i talked to acer about that happening and what could be done, they told me "we don't do hardware things, because we don't test it" well no, you don't have to, nVidia didn't even catch it till a year later almost, so really if you want a good review, and good customer loyalty (which i still was pretty loyal to the company since it was a fair deal and a good pc in spite of it all) that they would work with me to assist me in this, they instead told me i'm on my own.

Next problem arose in early January (and made me want to tell them to take their goddamn pc and shove it and give me my money back, it was the first $1000 i got working at my new job), my 320gb western digital hard drive failed, no warning either, just dropped while i was making something in Flash cs4, and wouldn't boot, wouldn't even boot my linux partition...thank god for my linux using ways, i had PUD Linux on it, and i was able to at least get some of my work, so i phoned them up, and said "the hard drive failed, and It's been about 4 months since i bought this pc now, and this happened" and they gave me the "we don't test hardware" thing, and said for a fee we can take it in. It was cheaper in the long run, and more efficient for me to just buy a new hard drive and put it in myself, so i got one awesome hard drive from NCIX for just over 100, same size, but faster rpm, and it makes no sound.

Also in a final addition, their laptop policies on dead pixels is retarded, i have 2 or 3 dead pixels (one kinda works and with some colors it doesn't) on a 16" widescreen hd monitor, and they won't repair it, not in their policy to fix more than one dead pixel. All in all, the laptop itself is correctly built, keeps pretty cool, especially with my cooling pad, the hardware runs ok and it's got a cool feature (that is wonky at times and doesn't work) on the left that does sound and stuff also it comes with a blu-ray drive, which was nice with the HDMI output it has. I hate the x64 vista home premium, and i hate their support now, it's gone downhill since my first acer laptop (which was great).

I will never buy another Acer again though, even if it's the right price, because i'm going to spend countless hours repairing it, and putting money into something i shouldn't have to put money into.

You buy a pre-built so you don't have to spend time fixing it yourself. As a tech i can, but i don't want to come home from work and work on my stuff. Well, quite a rant, but some of these things are found by everyone who gets an acer (such as my mother, and one of my cousins)


Last edited by AntiHero on Fri Apr 03, 2009 7:52 am, edited 1 time in total.

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 Post subject:
PostPosted: Fri Apr 03, 2009 7:52 am 
Monkey Fed [PC]
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Wow. Holy wall of text, batman. I couldn't even read that, it hurt my eyes.

EDIT: I see you've edited it with paragraphs. Thanks, that makes it so much easier to read. :wink:


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 Post subject:
PostPosted: Fri Apr 03, 2009 7:54 am 
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Yeah i know, i accidentally hit submit instead of preview.
Fixed it now though, i felt it had to be said, everyone i talked to who has one has had these problems.


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 Post subject:
PostPosted: Fri Apr 03, 2009 8:01 am 
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My roommate has an Acer laptop.

They flat-out refuse to fix it too. They told him to take it to the original place of purchase and have them fix it. After several runarounds and such, the original purchaser agreed to fix it.

Not to mention, his audio doesn't work right. In other words, he gets a ton of static when listening to music and browsing the Internet at the same time. At some points it will go as far as freeze the computer.


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 Post subject:
PostPosted: Fri Apr 03, 2009 5:27 pm 
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hackman2007 wrote:
My roommate has an Acer laptop.

They flat-out refuse to fix it too. They told him to take it to the original place of purchase and have them fix it. After several runarounds and such, the original purchaser agreed to fix it.

Not to mention, his audio doesn't work right. In other words, he gets a ton of static when listening to music and browsing the Internet at the same time. At some points it will go as far as freeze the computer.

Yeah, the sad thing about this is that their service used to be good....


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 Post subject:
PostPosted: Fri Apr 03, 2009 8:13 pm 
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AntiHero wrote:
hackman2007 wrote:
My roommate has an Acer laptop.

They flat-out refuse to fix it too. They told him to take it to the original place of purchase and have them fix it. After several runarounds and such, the original purchaser agreed to fix it.

Not to mention, his audio doesn't work right. In other words, he gets a ton of static when listening to music and browsing the Internet at the same time. At some points it will go as far as freeze the computer.

Yeah, the sad thing about this is that their service used to be good....


I had my acer for 4 years and never had any luck with customer service, even worse when it came to warranty repairs (like the motherboard frying in the first month).

It doesn't surprise me at all you having troubles with them..


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 Post subject:
PostPosted: Sat Apr 04, 2009 5:22 am 
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Those damn Acer's are a peice of crap!
My company used to deal with acers pretty much all the time. Well we dropped them 2 months ago. Their service department is a joke, and this is for the distributors! So what does that tell you!

I've seen way too many acer laptops come back, brand new, problems right from the start.

I feel really sorry for any one that has to call as an end user, I know how they treat their dealers, I can only imagine how they treat the end user!

And I agree 100% with the OP, when I get home I don't feel like working on my own stuff after working on servers all day!
John


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 Post subject:
PostPosted: Sat Apr 11, 2009 11:59 pm 
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Sadly, I must agree with you, partially. Their TS used to be top-notch, but any more, they're about 50/50. We've had plenty of people who've been very satisfied with them, and a few who hate them now. Fortunately, a place like Wal-Mart, where I work, has enough pull to get them to cower on their knees, and just take care of it. Sometimes it may take Home Office to make the calls to them, but it works. We sell a LOT of Acer laptops, so they better do good by us and our customers, or else (lol). Wal-Mart's like a mafia or something with that crap. They like to pull the "do it, or else" routine, a lot. Sadly, it makes companies, such as Canon (who I love), shy away, or remove themselves from our vendor list. I hope you have better luck with Acer, though, seeing as how they aren't all like that. See if you can get pushed up to a supervisor or a manager.


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