Home Basic has never been suggested here, I know that!
Vista doesn't shit the bed...Cheap does. Home Premium didn't cost that much more, and Linux is free.
So the beef isn't with MS. It's with your research in buying and how tight you are with your wallet IMO. Vista isn't new man. What's to be said, is out there all over the place.
You are in control of what you buy. Basic is a big piece of crap, and it's not a mystery. That you make it a surprise is on your own accord.
Wanna buy some ocean front property in Arizona and then complain about it? A year later? Just to shave bucks!? Try linux or BSD if you're that cheap. Or just get a mac and get it over with (which is Linux, user friendly)
Take full responsibility for your purchase. The problems you have are fully disclosed prior to your actions, and you still ignored those and stayed cheap. So with that Dear MS letter, write a letter explaining your faults as well for such a crap-tastic rationality in why they're at any fault.
Want Win98SE at a savings? I'll send it to you cheap. I gotta say, it won't do 1/10th of anything...but it's cheap! I'm not scared of the sale, because I know you'll blame MS for it and not me.
I bought low because I could barely afford to get this laptop which I need for College in the coming year as it is nearly required for my Major (MIS). I wanted Home Premium but couldn't afford it.
It just pisses me off that Microsoft has to be cheap enough to not add something so minor because they want you to upgrade to a new option. But w/e there are plenty of freeware options that allow me to make up for its shortcomings.
Can't wait until Windows 7 comes out.