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 Post subject: Sorely disapointed in Dell
PostPosted: Sun Oct 26, 2008 2:26 pm 
Team Member Top 250
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Joined: Tue Apr 15, 2008 8:01 pm
Posts: 1260
i got a Dell M1210 last year and a extended warenter so im good until feburary 2009.

Last month my CD drive just died, when i boot up i get a white screen warning. When Dell sent out a repair technician to fix it he looked at my house, apparently didnt like it and went out to his car to call his bosses. I told him id try to clear a better space and check up on his every few minutes. When i saw done he was gone.

I called Dell and they said that the guy said their was no place to work.

So fas forward a month.

I told them point blank technicians could only come over on the weekend, its the only time i'm home. the techs never call, if they do come over its durring a weekday unannouched, when ive told them point blank "I WONT BE HERE" so what are my options?


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PostPosted: Sun Oct 26, 2008 3:13 pm 
Monkey Federation (Top 10)
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Joined: Tue Oct 11, 2005 5:20 pm
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Location: Kansass
Call the Dell customer service number and ask where a local Dell certified shop is and take the system to them during normal business hours.
This isn't that uncommon, they won't pay overtime to have a system repaired, specially since the cost of the part is around $20.

If it were me? I'd go buy a replacement from Wal-mart or some other place and put it in myself. You are your own best tech support.


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PostPosted: Sun Oct 26, 2008 3:16 pm 
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Joined: Sun Apr 03, 2005 12:49 pm
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Location: Kansas City, KS
Or just have Dell ship you the drive and put it in yourself.


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