So, here's the deal:
Bad: HP had a chronic hardware problem with certain models of laptops built in 2006 & 2007. Some affected models were the dv2xxx and dv6xxx lines.
Overheating = teh bad, could damage the motherboard.
I have a dv6105 that I bought in October 2006.
Good: HP writes a new BIOS to rework the fan-control algorithm, helping out cooling.
Good: HP extends the warranty on these laptops an additional 12 months, for a certain set of failures.
In February of this year, I started having sporadic no-video-on-resume-from-S3 issues. Contact HP in March, send out for repair.
Bad: HP cannot repro the problem. Flashes the BIOS (note that I had done this in December, when the bulletin was sent out) and returns the unit to me.
Early April: problem #2 starts - the optical drive and/or IDE controller randomly drop. This is not one of the listed covered symptoms, but does point to a failing motherboard.
Early June: contact HP again, create another ticket.
Bad: The HP CSR decides that shipping the laptop in at this time would not be a good idea, as the same thing that happened the first time would likely happen again (no repro, no repair.)
Life goes on, optical still ramdomly vanishes.
9/17: wireless card vanishes. No listing in Device Manager, reinstalling driver does not help.
Contact HP (9/19) , they ship a box again. 9/24, FedEx picks it up. 9/26, it hits their dock. I call them 10/1 for a status check, they tell me it should ship by Friday (10/3)
Bad: 10/3, HP Service calls me. Motherboard has been replaced under warranty (woot! finally!); however, they tell me that they have found that the DC power board (basically, the power board for the battery bay) is non-functional. If I want it fixed, I will need to pay not only for the part (remember, the lappy is in pieces right now), but also the full labor amount
Mind you, the unit did run on battery when I last had it. Granted, it hadn't been on battery power in a week or two; but, it did still work. When I shipped it out.
This is not acceptable, and I tell him so.
He says to call a CSR.
That night, I call HP, talk to a CSR. He can't help, says will have a CS manager call me. Laptop is held from reassembly and shipment for now.
I can understand, to a point, that the board *might* have crapped out in the 1 or 2 weeks since I last used the battery.
What is completely unacceptable, though, is service wanting (nay, saying that they must, and have no say in the matter) to charge me full labor to replace it. Not cool.
Good: CS manager calls me today. I say my side of it, and my thoughts on the matter.
He not only waives the labor, but also goodwills the part.
I pay nothing.
HP has wobbled back and forth on this between being Pound-worthy and praise-worthy.
In the end, though, they did come through, and I do give them a 5 out of 5 on the overall. They did take care of the customer in the long run.