I had the misfortune to purchase 2 HP pavillion computers in January and April 2007. The first was a dv9200, with an AMD chip, costing me Â£990. The second was a dv9299ea, with an Intel chip, costing me Â£1649.99.
The first has had 2 motherboard replacements while within the first year of warranty. It has failed again, and due to having the AMD chip, is covered by an extended warranty. I can send it back to HP to get it repaired again - but what for?! It will only fail again!
The second PC has completely failed about 6 weeks ago. I canâ€™t even turn it on. The fault -after checking with an engineer - is the same as with the first - GPU failure. This computer is not covered by the extended warranty as it has the Intel chip.
HP will do nothing, so I have sought legal address, (ConsumerDirect.gov.uk) and been advised to claim for a full refund from the retailers as the computers do not meet the legal requirements of the Sale of Goods act (1979) in UK. I have also been advised to contact the credit card that I used to pay for both computers for a refund, as they are jointly liable for the faulty machines. Reasonably, and according to law standards, a laptop is expected to last for 3 years, and a small claims court case can be pressed against HP if the other 2 avenues that I have been advised to take do not pan out.
I will not be buying HP again. They have dealt with this matter atrociously, refusing to acknowledge a fault despite literally hundreds within their own forum complaining of identical issues.
And their fixes for the few â€˜luckyâ€™ ones that manage to get the extended warranty are doomed to fail again. I have researched and found that this is almost guaranteed to happen.
So my recommendation would be - avoid buying from HP. They may have the capacity to develop and sell new technology, but they seem unable to support it. And they do not respect the legal rights of consumers, for which they will unfortunately have to pay for - either in loss of customer loyalty, financial renumeration, or both.
By the way, I found this information. May answer a couple of the issues that you have been raising:
'It is sometimes hard to leave a shop without being pressured into taking out an extended warranty to cover any future problems with the product you have just bought. Beware however that you are not paying for legal rights that you already have. The warranty may say that for a certain amount of time, repairs will be carried out free of charge but if an item outside of its guarantee develops a problem that wouldnâ€™t normally be expected at that stage in the products life the seller would be responsible for sorting out the problem anyway.' - http://www.whichlegalservice.co.uk/serv ... blems.aspx