Normally I'm pretty easy going when it comes to matters of doing an RMA on a bad pc part. Unfortunately this isn't the case.
Start off with how this began, upgraded my computer to some more recent parts, namely a Diamond 4850 Pro videocard. Decent price after rebate, so I figured why not, have had good experiences in the past on tigerdirect with them, so I bought it.
Got it in the mail, installed, everything was fine. Except when I tried playing crysis, random artifacts, distortion, even kept doing it on the desktop. Thought it was a heat issue so I put a box fan right on the side of the computer. No change would do it randomly, and only when it first loaded a level. If it loaded fine, I could play for hours on end no problem.
Finally I said to heck with it. So I started up the RMA process.
Sent in my support ticket......... Waited, and waited and waited. Finally after almost 2 weeks I got a reply back. Now I explained in extreme detail what was going on, how i changed drivers, cleaned them correctly using driver cleaner, fresh install of windows. The whole nine yards. Even explained that I have a 1000 watt power supply.
Got a normal copy & paste job from their list of responses. The 'did you check the connections, etc. blah blah blah' Things I already explained I did in the first ticket reply.
Finally after a bit of hassle got the RMA #
A small part of the RMA # response
also a $9 check for shipping & handling for each item being sent in. Do not staple the check to the paper work (if it coming from Canada it will be a $15 money order. ) made out to Diamond Multimedia or Best Data
Now I have to wonder why I need to attach a 9$ check to them? It's within the 1 year warranty period was shipped defective, why should I pay more? I already sent it in, figured I just do it and get it back sooner rather than hassling with them.
So I have been waiting for 2 weeks now, they have had it over a week, and have yet to receive anything back
Almost easier for me to order another off tigerdirect, swap the card out, return it as defective, and then just eat the restocking fee
Will add to this post if and when I get my card back.