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 Post subject: Abit's RMA Department
PostPosted: Mon Sep 08, 2008 12:44 pm 
Little Foot
Little Foot
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Joined: Sat Oct 23, 2004 8:43 am
Posts: 112
I sent my motherboard in for an RMA 3 weeks ago. They said there would be a $25 labor fee, since it's in the 3rd year of the warranty. Fine. I paid them. They have already debited my account.

Their web site's eRMA feature does not work. You have to use it to send in an RMA, you can't call. After an hour on the phone, they finally authorized me to send in my motherboard. What's worse, is that I cannot check my RMA status in the eRMA section.

I called them twice trying to get a response from them about the status of my RMA. Both times (10:00 and 1:00 on a weekday!) there was nobody there to answer the phone and I left a message.

Still haven't gotten a call back.

I'm about ready to suck it up and buy a new motherboard. Abit's service is awful.


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 Post subject:
PostPosted: Mon Sep 08, 2008 3:07 pm 
Boy in Black
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Joined: Thu Jun 24, 2004 1:40 pm
Posts: 24373
Location: South of heaven
You have an RMA with Asus open as well.

I think you're using a hammer to build computers.

Sept 8th, 1pm
Wareagle wrote:
Just called them (ASUS) again asking for the status of my RMA. They said they'd send me an email with the status of the RMA, and haven't.

It's been 3 weeks now. At least they're better than Abit (who makes my motherboard, which coincidentally died at about the same time as my video card). Abit doesn't answer the phone at all. I called them on a weekday morning and got the answering machine. Twice.


Think before you call the dog. Or at least ask your peers here.


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