Black Friday I went to CC to pick up a monitor for my son. There weren't any on the floor, salesguy went & found me one. I was surprised they still had some in stock for $199. I paid & left, never really paying attention to what I paid (I knew there were rebates, not all of the details).
The next day. I looked at the receipt to find they charged me wrong. I called the store, a girl told me to repurchase online, ship it to the store, then come back the next day to take care of the refunds. She said she would note everything on my account.
I went back to the store (50 minutes one way) the next day. A guy looked my account up but the girl from the day before did not note anything on it like she said she would; she also was off that day. Lou said he needed a manager, but the managers were in a metting, so I wasted my time. He suggested I come back the next day.
I ended up calling the next day to see if the people I needed were in, the girl was, she supposedly was going to refund my money & I wouldn't have to go back to the store. Since I had to go out that way, I stopped in, Lou was working, he looked my account up, she had not refunded my money either. If it wasn;t for this guy, I'd still think she actually did her job.
I fill out the rebate paperwork, online, dates were correct on the 1st web page I went to, when I clicked on submit online from that page, it took me to another page with the same rebate number but with a different date. I call the rebate center, the guy says, no problem, the rebate is correct, the date on that one page is wrong. I decided to print every page I saw, I just knew something was going to go wrong.
Yesterday, I get a letter stating my rebate dates were invalid. I call the rebate center, the guy says, no, the rebate was from 11-21 to 11-24 not 11-21 to 11-27. I asked him for his fax #, he wouldn't give it to me. Next I was sent to corperate. I could barely hear or understand the person I was talking to. This lady said she did not have a fax & sent me to another department. The next department tried to "really" help me. I even got a fax number this time, and faxed her all of the web pages showing this was a problem with Circuit City's web site & not me, and that this monitor was really a bad experience & that they were turning me off of their store.
She called me back saying she spoke to rebates, and that they think they understand it was a problem on their web page & that the rebate was being put back through & that I should call them in 2 weeks.
I'm pretty outraged. I am supposed to call them? I spent almost 2 hours on the phone last night for this, not to mention the time & gas I used to go back & forth to the store because their employees are incompetant. Had that 1st employee on the floor told me the monitors were sold out, or that he was substituting this same monitor, different color for the item on sale & that it would be $50 more, I would have had the option to not buy it.
If you get a rebate from Circuit City and fill it out online, and see the dates don't match, beware for a big hassle getting your money back!
Did I get a good deal on the monitor? Yeah, it was a $379 monitor for $150- they ended up giving me an extra $50 back since their sales guy screwed up. Is this headache worth it? No- not what I spent in gas & time.