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 Post subject: Samsung warranty response- good job!
PostPosted: Thu Jul 24, 2008 11:22 am 

Joined: Tue Jul 31, 2007 5:35 am
Posts: 4
Location: Richfield, MN
My year and a half old 225BW suddenly started acting up 2 weeks ago. Tried connecting it to another box, nothing. Went to Samsun's website and lookd for self help topics and found nothing. Tried to enter a RMA online but was kicked out because of an invalid S/N, wtf??

I then called and discoverd the S/N problem was that I missed one digit when I registered it. Person I talked to asked me a couple questions about what is was doing, (basically nothing, power light simply blinked, nothing else) and told me he would ship out a replacement. I had to provide a CC and a temporary charge of $500 that will ( I am told) be refunded when the defective monitor is returned.

Two days later I got an email with a tracking number (2nd day air no less!) and the monitor appeared a couple days later! It was the monitor only, no disks or cables, I unpacked the new, repacked the box with the old monitor and used the provided return shipping label (prepaid!) when I dropped it off at the local ups store.

Replacement monitor box was labeld refurbished, but it seems to be working fine. It is the same exact monitor, I wondered if they would just send out a more current model.

I own 3 Samsung monitors, several cd/dvd burners and a Samsung DPL television. Really have been happy with all of them, this is my first piece of equipment to fail and the warranty procces has so far been quite painless!

I give em 5 starts as long as my $500 gets refunded as promised! :D

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