I recently purchased an Asus 8800 GTS from www.newegg.com
for my computer. After about 30 minutes of play I began to notice artifacts. I checked this problem from every angle beginning with drivers. The issues soon increased in frequency and severity, my system became very unstable crashing constantly. I tried the video card in my son's computer which I had built a few months prior to this one to find the same issues. I contacted www.newegg.com
and they were more than willing to send me a new Asus 8800 GTS. I installed the new video card and got everything up to speed and I had similar problems.
I called Asus to resolve the problem. After a 40 minutes of hold time I was re-directed to their Tech Support. My experience with Asus Tech Support was an absolute nightmare. While going through the motions of troubleshooting the Asus tech agent began having a PERSONAL CONVERSATION with a fellow employee about meeting up that night. After I re-captured the tech agentâ€™s attention I told him I wanted to exchange the card for another model. I was transferred to the RMA department for another 25 minute hold. Finally I reached someone from the RMA department, I explained my issues with the card and the poor customer service which I had received. I was also denied a request to exchange the 8800 GTS for a better model and pay the difference. I was told that it is â€œnot in the return policyâ€