I'm a user, and yea it's not cheap, that's fursure! and any deals are always short lived, I've not found anyway to reduce my bills once they're started,
I need the high speed for wifes' work, so it's a deductable expense for me and I don't mind having it for all my net access, it's nice an fast. 60-bucks.
But it's the cable programing and cost that I don't care for(i.e. my wife needs to have all the channels, ha), so that brings it up to 190 a month,
. Now for me, I don't care to have all the toys, so if u don't get the extras u might be able to get by with the 40$ package for tv.
My real complaint is that you don't get credit for their down time on ur billing. Service wise, I don't have any real complaints. It's more to do with the person u have to talk with then anything else. I don't hesitate to call when there is an issue, just to keep them on their toes, remember greasy wheel and all, lol.
Over all I don't think it's fair to expect more then 98% connectivity over a year(est 2hr/wk aprox 102 for a yr) but paying top dollar seems to make sure that service is addressed pretty quickly.
I'm not ready to commit to the phone by them also, I still like having the land line. It's bad enough when we loose either/or and kinda sucky when they both go down, but hey, good time to try doing something else for a change, lol.
It's kinda scray that one needs like 100s of bucks a month just to function, cable/internet/ph and that's not including the surviving stuff home/food/meds, then throw in a auto/gas/ac/elec/insc of all kinds, where does it end, aaaaaaaaah.