I checked HP website and saw that BestBuy is the authorized HP repair place near my place so I went there to send my HP All-in-One 5110 printer to be fixed cuz it got continous error message "please close the cartridge door" even though it is closed. I paid $24.95 deposit using my credit card for them to take my printer in for repairs. They told me about two weeks to get it back. Two weeks later, I got a call from them that they can't fix it cuz they are not authorized to do it.
I went to pick up my printer. I didn't have my reciept with me cuz my apt. is a mess figuring that they got my info in their computer system. They got my name and address but no proof I paid the deposit. The guy who got my deposit might have not bothered to document it into the computer system. They said sorry I can't get the deposit back since it didn't say I paid them. I was getting pissed. I told them "Listen, you accepted my printer right? That means I did pay for my deposit otherwise if I didn't pay the deposit then you wouldn't have taken my printer" "You got my printer in your hands right now and you are refusing to pay me back my deposit." "I can call the police and charge you for theft or fraud." Those clerks went glup!
and offered me a BestBuy gift card with $24.95 on it. I took it and went out. I called HP again and they said BestBuy I went to is authorized place to take in my HP printer. What's the heck is going on ! I am getting a run around here. My printer is still not repaired since September. The warranty ran out in August ..how convienent!
So I decided to go for Radio Shack which is other HP "authorized repair place" Paid $20 deposit. Waited a week then called them on a Friday. "Oh yes it has arrived but they tried to call you for authorization for the repair price so it's been returned unrepaired" Huh? I checked my answering machine ...lots of hang ups(probably one of them). I told the Radio Shack clerk that I do authorize it and please send it back to the repair place. It cost $80 for parts and $20 for labor. I waited another week and called them again. "Yes it has arrived come and get it." I came and got it. It cost $20 and I don't have to pay anything. I was puzzled and couldn't figure it out so I took it home and tried it...still broken with same continuous error message. I took it back and told them I authorized the repair and I bet it had not been sent back to the repair center and had been sitting all week at the store. They took my printer to send it to the repair shop....I am waiting......It's November now.