Uh, the Dog does read this forum, right?
I’m out $75 in rebates that came attached to a motherboard purchased at Newegg.com. I didn’t hear anything for the longest time, then I got one story from Soyo, and another story from the company they eventually hired to sort the mess out for them. Personally I think they were unprepared for the number of people who responded and they’re shafting us wholesale.
The messages, in order,Soyo’s replies in bold:
Sent: Tuesday, December 21, 2004 2:47 AM
Subject: Rebates for Newegg purchase of Motherboard
On August 30, 2004 I purchased an SY-P4I865PE PLUS 1.0 motherboard from
Newegg.com that came with $75 in rebates. I printed out the rebate forms,
mailed them in with the requisite UPC symbols and packing lists, and waited.
I'm still waiting. How long, exactly, does it take Soyo to fulfill a
rebate? It's been almost 14 weeks by my count. If you need my address,
please contact me.
From: Rebate Dept. [mailto:firstname.lastname@example.org]
Sent: Tuesday, December 28, 2004 4:40 PM
Subject: RE: Rebates for Newegg purchase of Motherboard
Our database has records that you have been approved. We will process your
check as soon as possible. You should expect your check within 2-3 weeks. If
you do not receive your check in the time frame mentioned please contact us.
Then there was an email from Newegg saying Soyo had set something up at VerifyRebate.com, so I went and tried to verify my rebate. I had to email them.
From: Derek [mailto:sardoniks]
Sent: Monday, February 07, 2005 6:47 AM
Subject: Rebate verification
Hello, I would like to verify my rebates. I purchased a Soyo motherboard
from Newegg.com on 8/30/04, a SY-P4I865PE PLUS 1.0. I mailed the rebate
forms within two weeks of that date, using the following information:
Gillette, WY 82718
I have been unable to verify my rebates through your website, but I
did get the following email reply on 12/28/04 from email@example.com
>Our database has records that you have been approved. We will
>process your check as soon as possible. You should expect your check
>within 2-3 weeks. If you do not receive your check in the time frame
>mentioned please contact us.
This is what I got back from VerifyRebate.com
From: rodolff [mailto:firstname.lastname@example.org]
Sent: Thursday, February 10, 2005 6:42 PM
Subject: Re: FW: FW: Rebate verification
Dear valued Customer:
Thank you for your recent submission of your rebate request.
According to our record, we did not receive your rebate request. If you
believe your mail was lost or misdirected, please contact your mail carrier
directly. According to the rebate program’s terms and
conditions “manufacturers are not responsible for the lost or misdirected
mail”. If you would like to dispute your rebate, please mail your missing
documents along with this letter to:
Special Care Customer Services Dept
1042 N. Mountain Ave #B 291
Upland CA 91786
We would like to thank you again for your inquiry and patience
Frankly, Dawg, I’m a little pi$$ed about being told I had been approved and then told that my submission was never received. $75 isn’t something I care to just throw away.
If you can help me out, great, but if not, I’d like to see a giant BLACK MARK against Soyo. It goes without saying that if I don’t get what’s rightfully mine, this will be the last Soyo product I purchase.