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 Post subject: Soyo's Support...
PostPosted: Wed Sep 08, 2004 6:35 pm 
Clawhammer
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I emailed them about a week ago about the caps they are using on a certain board since the last one I had of theirs died because of bad caps.

Guess what? No Reply!


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 Post subject:
PostPosted: Wed Sep 08, 2004 7:48 pm 
Willamette
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Location: Not where i want to be......
they will get back to you when its convenient to them


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 Post subject:
PostPosted: Thu Sep 09, 2004 8:23 am 
Clawhammer
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Isn't that proving to me they are a shitty company? Leadtek is oh so helpful.


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 Post subject:
PostPosted: Thu Sep 09, 2004 7:18 pm 
Bitchin' Fast 3D Z8000
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They still are playing games with me over 2 Soyo Dragon KT266a boards that have bad caps...

'Sir you must call the RMA dept to get an RMA'....

'Sir you must call tech support to get approved for an RMA....'

Its been since MAY!!! They wont answer the phones most of the day forget emails....
I am just ordering a pair of a7vs and being done with SOYO from now on..

V


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 Post subject:
PostPosted: Thu Sep 09, 2004 10:03 pm 
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I don't like this thread. I bought TWO of those Soyo i865 mobos on that $75 rebate deal - one to give away and one to keep. Because their rebate instructions were unclear, I emailed them to verify the procedure...as is the trend in this thread, I haven't heard anything from them.

Soyo as a whole will be on my shit list if they don't come through. As it stands, I've gotta rate their customer service a zero, as in the number of replies I've received from them. :evil:


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 Post subject:
PostPosted: Fri Sep 10, 2004 9:58 am 
Bitchin' Fast 3D Z8000
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I saw that rebate offer too but I felt after the burn on 8 dragon boards with bad caps (KT266a dragon plus, Dragon 333, Dragon Platinum)

I just cant take the chance on them again..

I have an abit 333 celeron running just fine. Asus a7v running fine (800mhz) and several other asus/abit boards they are chuggin away..

soyos and msis have dropped like flies.

V


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 Post subject:
PostPosted: Wed Sep 15, 2004 9:32 am 
Smithfield
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Odd. Anytime I e-mail them, I get a responsive reply inside of two days.

No, not really fast service, but at least they got back to me. :?:


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 Post subject:
PostPosted: Wed Sep 15, 2004 9:48 am 
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I got a respone, all in all it took them 9 days to respond. I use that term 'respond' loosely, as it wasn't very helpful in regards to my queston. On 9/4/04 I wrote:

    I bought this board from Newegg for $75 with advertised $75
    mail-in-rebates. However, I'm getting conflicting instructions on
    processing the rebates. Originally, both the $35 and the "bonus" $40
    rebate asked for original UPC and original receipt. Newegg Customer
    Support told me to mail both rebate slips in ONE envelope, with original
    UPC/reciept as well as copies. However, since then, the $40 rebate form
    has been updated to specifically request a copy of UPC/receipt, but the
    address is still different from the $35 rebate. Also, the date has
    changed from 8/26-9/1 to 9/2-9/9 on the $40 rebate.
    I am confused. What is the proper procedure for having both $40 and $35
    rebate forms fulfilled? How exactly should I turn these rebates in,
    where should I turn them in, and what needs to accompany them?.


On 9/13/04 they responded:

    Dear Valued Soyo Customer,

    We are sorry for your inconvience. We are having technical difficulties
    in our Rebate Dept. While we are trying to correct these problems, we
    are asking our customers to please be patient with us during the
    unfortunate setback. We assure you that your rebates will be processed
    by October 1st. Thank you again for your patients.

    Best Regards,
    Rebate Department
    SOYO Inc.


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 Post subject:
PostPosted: Wed Sep 15, 2004 10:42 am 
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Ouch. I never owned a Soyo, but thought it was supposed to be somewhat reputable. This isn't good and will have me steering clear.


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 Post subject:
PostPosted: Wed Sep 15, 2004 11:14 am 
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I give customer support some leeway, until I get screwed. Aside from the silly and prolonged email response, however, the board itself kinda sucks.

The BIOS options are neutered, overclocking options are just shy of being non-existent, SATA settings messed with my PATA setup, and the built in temp probe is either wrong or it's cooking my CPU with volts it's hiding from me. My beloved 2.4C is housed on that mobo right now, running at stock and idling in the high 40s! Keep in mind, this is the same proc I had an idle temp of 28C at 3.4GHz. Depsite running stock speeds, I still expected higher temps as it's now using the retail HSF, but I don't expect to be pushing 50C idle at either true temps or misread temps.

Aside from those quibbles (spotty customer service, OCer's nightmare, limping BIOS, temp issues), it's definitely worth the money, assuming the rebate comes through :D

To be fair, it has somes pros:
- It runs
- Has a dragon on bootup, and I like dragons, so that's a plus


Last edited by One4yu2c on Fri Sep 24, 2004 7:29 am, edited 1 time in total.

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 Post subject:
PostPosted: Wed Sep 15, 2004 11:42 am 
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Dragons=Teh Cool!


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 Post subject:
PostPosted: Thu Sep 16, 2004 4:31 am 
Clawhammer
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Wow, just when I thought I would never get a reply I finally get one. Very vague though.

Quote:
Dear Alex,

Wendell caps may or may not use on this board.

Regards,

Thomas
Soyo Tech Support Team
909-292-2500 x2526


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 Post subject:
PostPosted: Thu Sep 16, 2004 5:27 am 
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lol, that's about par for the course


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 Post subject:
PostPosted: Thu Sep 16, 2004 8:14 am 
Clawhammer
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One4yu2c wrote:
lol, that's about par for the course


Yeah and when I emailed them I asked if they still use wendal caps on their boards since one board of theirs had that and failed on me. :roll:

I think he put a lot of thought into that email...


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 Post subject: Soyo's cheesy bio's chip returns..
PostPosted: Thu Sep 23, 2004 8:24 pm 
8086
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Location: tacoma,wa
I bought a soyo kt600 dragon ultra platinum edit recently in december 2003.Nice board with all the good stuff.I put a xp2800 barton core on it,it ran good fore about 3 days then it fryed, a so call 550wat power supply and the mother board became junk at the same time.It took me 5 months to get all the parts fore it,512 stick of ram, two hard drives, five case fans a light and radeon 9800 pro,So i had to R.M.A the board back to new egg,new egg is real good with returns, I had no hassels with them at all. even after five months.Then i wanted a xp3200 fore the speed jump,I put it in and it would go up to windows post then lock up,after spending three plus hours on soyo's website I found out that i had to reflash the bios chip, with a bad flashing it would cost $20.00 dallors fore a 3/4 by 3/4 micro chip and $40.00 plus fore shipping screw that.So i put the 2800xp back in and overclock it at 2281 and its real stable at these settings now.this is my first build up from case up paint work and all.The moral to the story is, if a mother board vender says that it will suport 200.266,333 and 400mhz cpus then why should i have to flash it after its taken out of the box.


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 Post subject:
PostPosted: Fri Sep 24, 2004 7:02 am 
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One4yu2c wrote:
To be fair, it has somes pros:
- It runs
- Has a dragon on bootup, and I like dragons, so that's a plus


LOL! Nice list of pro's. :)


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 Post subject:
PostPosted: Sat Sep 25, 2004 9:34 am 
Smithfield
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:shock:

But...but...but my soyo p4i865pe plus dragon 2 is running fine! The last soyo board I got - some socket 370 job - runs fine. Is soyo perhaps reserving the good stuff for Canada?


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