Well I submitted my tech support request Sunday, early evening... 7PM approximately. Now looking at my page where it shows if they have sent mail, and it shows:
ASUS Online Technical Service--- Search for Mailing Reply Status
If your query is not replied within 48 hours, the system will raise your query level as first priority automatically. Thus, your matter will be processed by ASUS technical personnel as urgent. Sorry for the inconvenience!
Mail ID Subject Date
WTM200408301035317572 Graphic Card A9800 Series 2004-08-30 10:35:25
This mail didn't reply yet !!
---------- Incoming Message ----------
Apply date : 8/30/2004 10:35:31 AM
Now it said 48 hours to respond, not business hours. I even have confirmation letter that arrived in my email @ Sun 8/29/2004 7:36 PM from Asus confirming my submission.
I know I should be more patient, but why did they fuge the submission date by a day? Yeah.. call me picky.
Seems they should state the time zone as well, but I guess that is asking too much as well.
Any bets on how long it takes them to send me a replacement fan-sink?
I also will wager they will want me to pick up shipping yet again. They tried to make me pay shipping on the 2nd lemon they sent, and I had to argue to get them to pick up the tab as they should.
More to follow as I get lead down the path to fan-sinks.
BTW, the fan-sink controller finally died and wouldn't spin up the fans at all. I had to put my old trusty reliable MSI 4600TI back in...