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 Post subject: over a month to ship a hat?
PostPosted: Thu May 12, 2005 3:44 pm 
Thunderbird
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Joined: Sun Jan 09, 2005 11:23 am
Posts: 906
Location: Mesa Az, 85210
the story began on april second. i ordered a hat from rock starsince i love thier energy drinks. in a timely fassion, i had recieved notice that my order was processed and shipped the next day. they said allow one to two weeks for shipping so i watied. after 3 weeks, i emailed them and in resopnse, i get "please allow 1-2 weeks for shipping." aggirvated, at this, i promptly reply to recieve info on my pruchase. the next email seems to actually been looked at (to my amazement) and not just an auto reply. according to this email, well, how about i just link to it (click here) as you can see, they wernt ding so well and the product was to ship next(now its last) week. today is ETA+3days for a reasonable shipping time and ETA+3 weeks from the orriginal due date. after reading thu the 'really info-packed website', i have discovered that they do not offer a return or cancelation policy and since i had my mom order it for me, i do not believe i can rescend the order even though i am a minor.

any help would be appreciated and i wil clean it up son and include full trasncriptions of all emails to and from the company including links to the company.

edit: as i said, here are the emails. http://members.cox.net/chrisroosen/


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 Post subject:
PostPosted: Thu May 12, 2005 8:04 pm 
Thunderbird
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Joined: Mon Feb 28, 2005 3:47 pm
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Location: Scottsdale, Arizona USA
Watchdog? Try to have him give a go at it?


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 Post subject:
PostPosted: Fri May 13, 2005 2:12 pm 
Thunderbird
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Location: Mesa Az, 85210
ok, i'll do that.


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 Post subject:
PostPosted: Fri May 13, 2005 2:17 pm 
Clawhammer
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Location: Kitchener, Ontario
I really don't think the Watchdog goes after hat companies, no offense, but this is not really computer related at all. I would go to the BBB and Reseller Ratings, and talk to a supervisor at the company, then the supervisors supervisor, until someone helps you.


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 Post subject:
PostPosted: Fri May 13, 2005 2:19 pm 
Thunderbird
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Joined: Sun Jan 09, 2005 11:23 am
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Location: Mesa Az, 85210
not a hat company, they make rockstar energy drinks...


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 Post subject:
PostPosted: Mon May 16, 2005 12:15 pm 
Clawhammer
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Location: Kitchener, Ontario
Same difference, its still not computer related :)


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 Post subject:
PostPosted: Mon May 16, 2005 12:34 pm 
Thunderbird
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Location: Mesa Az, 85210
well, i just got emailed today...they are sending a fee case too :P although at this rate, it will be 2010 by the time it get here.


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 Post subject:
PostPosted: Tue May 17, 2005 9:29 am 
Little Foot
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Joined: Sat Apr 23, 2005 7:43 pm
Posts: 162
Just be glad you didn't order underwear or you'd really be in a mess.


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 Post subject:
PostPosted: Tue May 17, 2005 2:17 pm 
Thunderbird
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Joined: Sun Jan 09, 2005 11:23 am
Posts: 906
Location: Mesa Az, 85210
heh, true, very true.
oh, and the person who told me i was geting a case told me yesterday that they can only offer me a tee-shirt but thats still fine. its being shipped today via UPS though i am miffed she didnt include a tracking number (i dont think they use tracking systems for thier products)


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