I bought the P8Z77-V motherboard from Asus for a gaming computer I was building. I was having an issue where the MOBO was showing that my RAM was under clocked; the RAM was rated at 1600Mhz but the board was showing 1333Mhz.
I made the mistake of calling ASUS tech support in hopes that there would be a simple fix for this issue. Once I was on the phone with Tech Support I could immediately tell that whoever I was talking to knew less about computers than I did. Every time the man on the phone would instruct me to do something and it didn't work he would put me on hold and disappear for 5-10 minutes.
Finally, after about 45 minutes of failed attempts at resolving my issue I was informed that my board was faulty and that I needed to take it back to COMPUSA. Pissed off, I had to completely take apart my newly assembled computer and return the board. After about 3 hours, the board was swapped out and functioning in my system once again. Same issue as the previous board.
I checked the owners manual and found that this was a fairly common issue and that I simply needed to manually increase the memory clock speed in the EUFI, problem solved. I admit, I should have checked the manual before calling but, as I said, I figured it would be a quick fix.
So basically ASUS tech support made me pull my MOBO from my system (a complete pain in the ass as you probably know) for no reason at all. You would think that a resolution that is in the owners manual would be known by these morons but apparently not. I'm not claiming to be some computer "master genius extraordinaire," but I know my stuff and I am always striving to learn more.
For a company that sells such high end motherboards and deals with advanced customers they really have some retards working the phone support over there. Anyone with half a brain would be able to see right through these people. It is really troubling to know that if I have a problem with this Motherboard in the future I will basically be on my own because I'm sure as hell not going through this again.
And what really sucks is that ASUS makes the best MOBO's on the market. They are pact with really useful features and great for over clocking. Its just to bad that their customer service is so horrendous.