I'm not exactly understanding your post either- the 1st one is pretty vague. Are you saying you had kingston 1st, sent it back in exchange for the Mushkin which was also bad? Now your trying to return or exchange?
The way I'm reading it, they're two separate incidents:
Incident 1 = He RMA'd a Kingston stick to Newegg and they sent him back the exact same faulty stick he returned. He attempted an RMA a second time and they got it right.
Incident 2 = He ordered a Mushkin kit with timings of 2-3-3. A stick again went bad so he RMA'd it and sent it in. Newegg sent him an order number for his replacement, except it's reflecting a lesser quality 2.5-4-4 kit of Mushkin RAM, despite them saying they would "replace it with the same item purchased."
Ok, I get that now.
I don't get why Newegg would say exchange for the same product but send different ram, unless they were out?
Then the next thing is, it is past 30 days, he in reality should be dealing with Mushkin, no?