So, not only were you using an unsupported OS but you were using a tool to hide that fact .. thus, when their tools return a bunch of system files that do not belong to Vista ... OBVIOUSLY their tool is going to assume that these are malware. What else would change and create system files?!
Well Jipstyle seeing how long before I started teaching courses in Microsoft, and CompTIA
I had done support, and the company that I had worked for had us take control of the end-user's machine. First thing we did after we had gotten control of the machine was click "Start"
then "Run" then type in the run box "cmd", that gave us a DOS prompt, then at that prompt
we typed in the command "ver", at that point and still talking to the customer we started "Scandisk", or "chkdsk" from the DOS prompt with an "/f" extension. Seems to myself this is standard fare, and not gain control of a end-user's desktop and try to infect it so that the company you work for can USE scare tactics to scare the elderly into purchasing a software security package from our company. No one to blame EXCEPT
the so-called professional for not simply using the "ver" command to get the information about the end-user's machine. BTW, all Metro TweakUI does is give you back the old Windows interface, and only removes the MetroUI.
Also I was bored today, so I went to their site to have some fun. Went in pretending to be an 80 year old woman, and told them my computer was giving me a green screen, and when they ask me what O/S I had, I told them Dell *LoL* Then the tech said that is the brand name of the PC, and tried to rephrase it to what type of Windows did I have, so I told him I have beautiful bay windows, then he went on to ask, what windows was I looking at now, and I told him I wasn't looking at my windows now, and was looking at my computer monitor. Then he got rather rude (Surprising that a person from India would so easily be upset) and screamed (caps) I cannot help you, and disconnected the session. hahahahahahhahahahahahahaha.
You've just lost any possible sympathy I might have had for you.
Why? When I went thru Norton's portal originally and had gotten them, was for a legitimate
reason. They had no right to try and use scare tactics to get me to buy their security package, with a fake diagnostic results screen. WHICH
by the way I still have, and could happily upload it, so your eyes can see as well.
When you behave like an ass, don't be surprised when you're treated like one.
I still believe in the old theory "Turn around is fair play" Screw me, and I'll screw you more.
They really need more training, I had gotten irate customers, and have no problem defusing them, as well as elderly customers that I kept calm and walked them thru their PC problems without upsetting them, or getting myself upset. If you want to have some fun head over to http://www.iyogi.com
I guarantee you a good time.
If you ever suggest this kind of thing on our forum, I guarantee you a long ban. This is unacceptable.[/quote]
Sorry, you are absolutely right. I was in a stupid mind frame when I had suggested that.