Below is my situation and what I wrote to Best Buy:
"I purchased this hp pavilion zv5405 notebook online at BestBuy.com on February 3, 2005. Order number BBY01-66550001041. A $150 rebate for this notebook was released online and in store on February 6, 2005. I am ineligible for this rebate because I fell 3 days short.
I am not able to receive this rebate offer and I am REAL upset. There should be a grace-period/price-match exception for online purchases.
I was told by several customer service representatives that I can return my notebook and buy a NEW one (rather than keep the one I purchased) and be eligible for the rightfully deserved $150 mail-in rebate. However, being this was an online purchase; Best Buy can only credit my credit card account rather than give me in-store credit. In doing this, it takes 72 hours for my account to get the credit for the return. I'd then have to physically return my notebook and be notebook-less for 72 hours. If I would have purchased it at the store rather than on Best Buy.com I could make a simple "paper transaction", get store credit, and be able to keep my notebook with the data I worked hard to get on it rather than have to start over with a NEW notebook.
I have stayed up several nights to setup this notebook to my liking (work, school data). I had also installed programs such as Microsoft Office 2003 PRO which requires activation and starting over again wouldn't guarantee that MS would activate the software again (against their End User License Agreement). Besides being without my needed laptop (why I purchased it) for 72 hours.
Between me and my father, Anthony Dellarte Sr., we spend thousands of dollars a year in Best Buy. I'm sure you'd hate to see this relationship go sour.
Can you please give the Best Buy in Wilkes-Barre, PA special instructions to give store credit for the so-called return of my notebook even though the purchase was online at Best Buy.com? Then with the store credit I can immediately purchase it THIS notebook back and be eligible for the $150 rebate. Another option would be to give special instruction to the rebate processing department to give me a 4 day grace period and grant me the rebate. Or of course you can ignore my issue and I will keep this notebook without returning it, but I can guarantee me, my father, peers, and customers will never step foot into Best Buy again.
I'd greatly appreciate your help in this matter to allow me to receive this rebate! If you simply grant me this rebate, I swear I would go WAY out of my way to recommend Best Buy to others (I have great influence of purchases in the PC & electronic area to peers, customers, and family). Furthermore, I and my father will continue to be valuable customers rather than looking elsewhere to purchase products."
I sent this via the online email form at www.bestbuy.com
under "contact us". What's probably going to happen is they'll auto respond then respond saying there is nothing they can do.
Does anyone know a "get crap taken care of" email address at bestbuy.com that I can also send this to?
THANKS for all your input!