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 Post subject: my 'non' subscription...please help
PostPosted: Mon Jun 09, 2014 3:56 pm 
8086
8086

Joined: Mon Jun 09, 2014 3:48 pm
Posts: 1
to whom it may concern:
preferably an editor or senior customer service representative
i am having a problem with my subscription, and i really do not want to have to go thru the hassle i did last time to resolve this... i am actually surprised that i am having to resort to this post. please see the enclosed emails from 2012 and present. My response from the inquiry was basically a brush off, with out the person taking the time to look up the case id's. i really would like this resolved soon please...ty
****************
Thank you for contacting Maximum PC.

We have not received a renewal order; therefore, your subscription expired with the April 2014 issue.

You may renew on our website by entering the following link into your browser:

https://w1.buysub.com/servlet/CSGateway ... g_code=max

Click on the renewal option, and enter your information as requested.


For future reference, your account number is 86096005.



If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence.

Sincerely,
Elizabeth

Customer's email address: xmmatt@yahoo.com
Original date: 6/6/14
Case id: 23812683


Original Message Follows:
------------------------

to whom it may concern:
i have not received an issue since the may issue of 2014. Please rectify this and send me the missed issues also;
i refer you to this previous email correspondence with you and your service:

Re: (KMM61965277V20848L0KM)
Friday, December 28, 2012 10:59 AM
Mark as Unread Flag this message

From:
"Maximum PC" <MAXcustserv@cdsfulfillment.com>
To:
"" <xmmatt@yahoo.com>

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Thank you for contacting Maximum PC.

We have corrected your subscription to eliminate the second
subscription. Any duplicate issues may be passed along to a friend. Your
subscription has been extended for the full number of issues ordered.
Your new expiration date will be the February 2016 issue and will be
reflected on your address label.

We apologize for any inconvenience caused.



If we can be of further assistance, please let us know. To ensure your
future concerns are handled in a timely fashion, please include all
previous e-mail correspondence.

Sincerely,
Dixie


Customer's email address: xmmatt@yahoo.com
Original date: 12/21/12
Case id: 19217521



Original Message Follows:
------------------------
so this is the third try to get someones attention over there, rather
than showing up in person at your offices..can i get some help please?
my original email to your customer service was on 12/14 as follows:

to whom it may concern
apparently i have two accounts with you
0086096005 and
0098723547
that is an error as i only need one issue of this magazine at a time.
i would like to either cancel one account or to combine into one please
thank you
m a davis

this is my final attempt, otherwise i will cancel the accounts and move
on to your competition. I do wish to stay with these magazines, as i
have through your changes, some of which i have liked, and some not.
however, i tend to be a loyal subscriber, and will continue to be but
lack of response on the above issue is not tenable for me. So, my plea
to you, the editors..do not lose a loyal follower, and get some one to
contact me and help in this matter
thank you for your time


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 Post subject: Re: my 'non' subscription...please help
PostPosted: Tue Jun 10, 2014 5:28 pm 
Java Junkie
Java Junkie
User avatar

Joined: Mon Jun 14, 2004 10:23 am
Posts: 24226
Location: Granite Heaven
Nobody paid by the magazine reads this forum. Your best bet is to read the FAQs at the top of this folder for information regarding subscription issues.


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