Quantcast

Maximum PC

It is currently Sun Dec 21, 2014 2:13 am

All times are UTC - 8 hours




Post new topic Reply to topic  [ 7 posts ] 
Author Message
 Post subject: Subscription renewal offer from National Publications Bill
PostPosted: Thu Dec 17, 2009 10:29 am 
8086
8086

Joined: Sun May 18, 2008 9:38 pm
Posts: 1
Location: 134 West 93 St, Apt 4B, New York Ny 10025
I'm in the middle of an at-least two year subscription, plus I renewed with directly with MaximumPC on the offer for a free companion subscription, and I just received a subscription offer from National Publications Billing Services, LLC demanding a renewal fee of $36 for a year.

Is this a scam? Why does Maximum allow such a inducement be sent to its subscribers?

William Rowen, a long time reader.


Top
  Profile  
 
 Post subject:
PostPosted: Thu Dec 17, 2009 11:14 am 
Java Junkie
Java Junkie
User avatar

Joined: Mon Jun 14, 2004 10:23 am
Posts: 24238
Location: Granite Heaven
For help with change of address, old & new subscriptions/renewals, as well as gift subscriptions, just call Maximum PC's Customer Service toll-free phone number:

800-274-3421


Top
  Profile  
 
 Post subject:
PostPosted: Sat Jan 23, 2010 1:25 pm 
8086
8086

Joined: Sun Nov 02, 2008 5:27 pm
Posts: 2
Jipstyle wrote:
For help with change of address, old & new subscriptions/renewals, as well as gift subscriptions, just call Maximum PC's Customer Service toll-free phone number:

800-274-3421


This is clearly "the company line" and provide no information.

I did a search through Google for "national publication billing services LLC"
and the consensus seems to be:

If you were tricked into renewing too far ahead into the future and that
means "scam" to you, then yes it's a scam.

Surprisingly (to me) I didn't see any other opinions. However, I don't
really see it as a scam because I like to be paid up well into the future.
It's like money in the bank that I can't "blow in 'Vegas." :-)

In addition, in my case (with MaximumPC) it's cheaper than a regular
renewal.

The "non-response" from MaximumPC (Future US, Inc.) suggests to me
that, in general, magazine publishers work with these billing services (at
arms length.)

see http://www.complaints.com/2008/october/ ... 187659.htm

which has:
Quote:
I contacted DISCOVER MAGAZINE and they replied, "We are not able to verify whether National Publication Billing Services, LLC is an authorized agency for Discover Magazine. If you would provide a copy of the billing that you received we will further investigate the company that has contacted you. Please be sure the company's name, address, and/or number is on this information."

When asked as to whether or not I would be informed of the outcome of their investigation, they replied, "We will not contact you about the outcome, as we are constantly monitoring the agencies that are selling or allegedly selling Discover Magazine."


I translate that classic bit of corporate doublespeak to (perhaps):

We use these guys to regulate our cash-flow. It's always a one time
thing and it's always a subset of our subscribers so that we can deny
that the billing service is an "authorized agency" and deny approving of
the "scam" nature of what's going on.


Top
  Profile  
 
 Post subject:
PostPosted: Sat Jan 23, 2010 4:47 pm 
Java Junkie
Java Junkie
User avatar

Joined: Mon Jun 14, 2004 10:23 am
Posts: 24238
Location: Granite Heaven
I didn't provide the 'company line' so much as the 'the forums aren't customer service' line.

We're just volunteers and fans of the magazine .. we can't offer customer support.

The only 'official' people who read the forum are writers and editors and they also can't offer customer support .. they aren't involved in that end of the business.


Top
  Profile  
 
 Post subject:
PostPosted: Sat Jan 23, 2010 6:28 pm 
Northwood
Northwood
User avatar

Joined: Tue Apr 10, 2007 3:08 pm
Posts: 2429
Why did that guy put his physical address in his forum profile?


Top
  Profile  
 
 Post subject:
PostPosted: Sat Jan 23, 2010 9:57 pm 
8086
8086

Joined: Sun Nov 02, 2008 5:27 pm
Posts: 2
RE: physical address, I notice that too. wouldn't me my first choice.

Jipstyle, I'm sorry if I was out of line.

I wasn't seeing this as a "customer service issue" but as a "the truth is out
there" issue.

I guess I'm pretty cynical, but my strong preconception is that if you took
the time to call Customer Service you would get an answer very similar
to the Discover Magazine quote. I.e. no answer.

I happened upon this thread with a National Publications Billing Services
"notice" in my hand. I've "used" them before without any real complaint
but got to wonder if they really are a "scam". I.e they take your money and
don't give you what they promise.

My conclusion was no. I renewed because it seemed like I good deal.

I REALLY LIKE MaximumPC but by my nature, I'm pretty prickly about
what I see as corporate double speak.


Top
  Profile  
 
 Post subject:
PostPosted: Mon Jan 25, 2010 3:42 pm 
8086
8086

Joined: Fri Jan 22, 2010 9:15 pm
Posts: 10
They're probably a legitimate agent of one of the subscription agencies out there, but I think the only issue is the fact that they are going about it in an underhanded way of making you think THEY are the publisher / MaximumPC, but they are actually just an independent agent selling new subscriptions and renewals. But you will most likely be renewed just fine through them, just as you would if you renewed at say magazines.com etc. If you do find that you weren't renewed, try contacting them first, if no response, then file BBB report etc. I imagine it is probably best to use a credit card, so in-case you don't get renewed, you can always dispute the charge with your credit card company. Whenever I get these in the mail, I just throw them away because most of the time they're more expensive than just going directly to the publisher for renewal.


Top
  Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 7 posts ] 

All times are UTC - 8 hours


Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group

© 2014 Future US, Inc. All rights reserved.